Technical Support Specialist

2 weeks ago


Pretoria, Gauteng, South Africa Istaff Recruitment Full time

About the Role:

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at iStaff Recruitment. As a Helpdesk IT Professional, you will be responsible for providing 2nd line support to clients, troubleshooting technical issues, and ensuring that all incoming calls are answered within SLA.

Key Responsibilities:

  • Provide technical support via phone, email, and in-person
  • Diagnose and resolve complex technical issues
  • Maintain accurate records of all customer interactions
  • Collaborate with internal teams to resolve customer issues
  • Develop and implement effective solutions to improve customer satisfaction

Requirements:

  • Degree in Computer Science or related field
  • Minimum 2 years of experience in a helpdesk role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong knowledge of Microsoft products and technologies

Company Overview:

iStaff Recruitment is a leading recruitment agency specializing in IT staffing solutions. We pride ourselves on building long-term relationships with our clients and candidates, providing tailored solutions to meet their unique needs.

Why Join Us?

At iStaff Recruitment, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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