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Technical Support Specialist

3 weeks ago

Pretoria, Gauteng, South Africa Dye & Durham Corporation Full time
Job Description

This position is within the GhostPractice Management Support team at Dye & Durham Corporation. The ideal candidate will have experience in a customer service/call centre role and be able to effectively communicate verbally and in writing.

We are seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional service and support to end-users using and operating automated call distribution phone software.

  1. Deliver service and support to end-users via remote connection or over the Internet.
  2. Attend to technical related client tickets and answer telephone calls.
  3. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  4. Gather customer's information and determine the issue by evaluating and analysing the symptoms.

The successful candidate will have experience in a software support environment with basic Networking and MS Windows operating system knowledge.