Private Client Experience Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Ten Group Full time
About the Position:

We are seeking a Private Client Experience Specialist to join our team at Ten Group. As a key member of our Private Travel division, you will play a vital role in delivering exceptional service to our high-end clients and ensuring their complex needs are met.

Main Responsibilities:

- Facilitate the sales process, manage member enquiries, and ensure seamless coordination between various stakeholders to deliver unforgettable luxury travel experiences.
- Assist the Private Travel Managers with administrative tasks such as preparing sales documents, contracts, and proposals.
- Manage correspondence including emails, phone calls, and inquiries from members, ensuring prompt and professional responses.

Key Requirements:

- Proven experience in sales support, customer service, or administrative roles, supporting luxury or high-end travel service.
- Comprehensive knowledge of luxury travel products, destinations, and current travel trends.
- Strong communication skills with the ability to interact confidently with high-net-worth individuals and VIP members.
- Excellent organisational skills and attention to detail to manage multiple tasks and priorities effectively.
- Proficiency in CRM software, Microsoft Office Suite, and other relevant business tools.

Benefits:

- Competitive salary package
- Hybrid working arrangements available
- Paid time away from work
- Paid Sabbaticals

Company Overview:

Ten Group is a global luxury concierge service, offering bespoke travel experiences to high-net-worth individuals and families. Our mission is to deliver unparalleled service and create lifelong memories for our clients.

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