Quality and Warranty Controller
1 month ago
We are seeking a highly skilled Quality and Warranty Controller to join our team in Pretoria. As a key member of our team, you will be responsible for ensuring that our products meet the highest quality standards and that our customers receive the best possible service.
Key Responsibilities:- Analyze claims to ensure that they meet the manufacturer's terms and conditions.
- Adjudicate claims in a fair and reasonable manner, taking into account the interests of both the dealer and the manufacturer.
- Return claims that do not meet the terms and conditions to the dealer network for further action or correction.
- Assist dealers with claim corrections and provide training as needed.
- Reject claims that are in contradiction to the manufacturer's terms and conditions.
- Alert the line manager to high-cost claims pending rejection.
- Conduct regular audits of the dealer network to ensure claim quality and identify training needs.
- Identify risk factors and ensure that relevant stakeholders are made aware of them and corrective actions are taken.
- Compile failure reports to indicate the extent of the problem in the market and determine the frequency and cost of the specific problem.
- Create Market Quality Reports on high frequency failures to inform the manufacturer of possible product-related problems.
- Grade 12 or equivalent qualification.
- Qualified Diesel Technician/Mechanic (N3) – Compulsory Road Transport Qualification (advantageous).
- 5 years' experience in After Market Service environment (preferably – Commercial Vehicle) as a technician.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Knowledge of financial management systems and warranty systems.
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
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Quality and Warranty Controller
1 month ago
Pretoria, Gauteng, South Africa Flink Recruitment Full timeJob Title: Quality & Warranty ControllerAt Flink Recruitment, we are seeking a highly skilled Quality & Warranty Controller to join our team. As a key member of our organization, you will be responsible for ensuring the highest level of quality and warranty service to our customers.Key Responsibilities:Analyze claims to ensure they meet the manufacturer's...
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Quality and Warranty Controller
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