Quality Assurance Specialist
2 weeks ago
As a Quality & Warranty Controller, you will play a crucial role in ensuring the quality and warranty of our products. Your primary responsibility will be to analyze claims, adjudicate claims, and return claims that do not meet terms and conditions to the Dealer network for further action or correction.
Key Responsibilities:- Analyze claims to ensure they meet the Manufacturers' terms and conditions.
- Adjudicate claims in a fair and reasonable manner to the dealer and the manufacturer.
- Return claims that do not meet terms and conditions to the Dealer network for further action or correction.
- Assist dealers requesting assistance with claim corrections.
- Reject claims that are in contradiction to the Manufacturers' terms and conditions.
- Alert the line manager regarding high-cost claims pending rejection.
- Carry out training for new and existing dealers and administrators onsite and at conferences.
- Conduct regular audits of the Dealer network to ensure claim quality and identify training needs.
- Identify any risk factors and ensure that the relevant stakeholders are made aware thereof, and corrective actions are taken to mitigate against risks to the business.
- Identify high failure rates on vehicles and bring such to the attention of the PQEs for improvement.
- Receive goodwill requests from the dealer network, check compliance, obtain necessary signatures, and process.
- Conduct all dealer warranty training for the network.
- Kuzer warranty claim adjudication.
- Kuzer invoicing and payment.
- Assist dealers from a technical perspective to ensure maximum uptime of all trucks.
- Log dealers' requests for assistance in a register to identify training needs.
- Keep a record of costs incurred (travel, accommodation) when assisting dealers.
- Assist dealers in diagnosing faults and hands-on training but not do the job for them.
- Liaise with the dealer network collecting data on quality issues with the product.
- Compile failure reports to indicate the extent of the problem in the market and determine the frequency and cost of the specific problem.
- Create Market Quality Reports on high-frequency failures to inform the manufacturer of possible product-related problems.
- Apply for campaigns to address high-frequency failures ensuring that customers are compensated for product-related problems.
- Create technical bulletins for problems associated with the local market ensuring that dealer needs are met.
- Grade 12 or equivalent.
- Qualified Diesel Technician/Mechanic (N3).
- Compulsory Road Transport Qualification (Advantageous).
- 5 years' experience in After-Market Service environment (preferably Commercial Vehicle) as a technician.
This is a permanent employment opportunity in the Transportation and Logistics industry. The ideal work province is Gauteng, and the ideal work city is Pretoria. A CODE B (Car) driver's license is required, and owning a car is necessary for the job.
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