Compliance Operations Specialist
2 days ago
Welcome to the forefront of compliance support, where every action ensures trust and integrity. As a Compliance Operations Consultant, you'll be the guardian of our standards, entrusted to provide world-class assistance to customers facing compliance issues on their orders.
Key Responsibilities:- Process email alerts for watchlist hits effectively, ensuring meticulous due diligence is carried out before releasing any hits.
- Receive real-time, automated, and escalated alerts of watchlist hits, and determine if they were true or false positives by completing all necessary compliance-regulated due diligence.
- Provide feedback to relevant staff when their customers have been whitelisted or if they were true hits, and maintain a worksheet record of all actioned hits.
- Ensure all hits are captured accurately with all relevant information, and provide world-class customer service to Mukuru customers with compliance queries.
- Grade 12 or equivalent (essential)
- Degree/diploma (desirable)
- Mukuru call centre training course
- Understanding and speaking of English and Shona or Chichewa
- 2 years call centre experience (essential) or 1 year compliance experience (essential)
- Knowledge of compliance regulations, money transfer procedures, FICA regulations, African currencies, and customer service principles
- Multitasking skills
- Computer skills
- Telephone skills
- Written communication skills
- Organisational and administrative skills
- Attention to detail
- Interpersonal skills
We believe that there is a place for everyone under the Mukuru sun, and we want you to contribute to our diverse tapestry of talent. If you meet the majority of our requirements, we encourage you to apply and share how you will bring value and help us build a future of success.
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