Highly Skilled MS Network Engineer

1 month ago


Sandton, South Africa Dimension Data Full time
Job Description

We are seeking a highly skilled MS Network Engineer to join our team at Dimension Data.

The successful candidate will be responsible for providing top-notch service to clients by proactively identifying and resolving technical incidents and problems. This role requires exceptional analytical skills, strong problem-solving abilities, and excellent communication skills.

Key Responsibilities
  • Infrastructure Management: Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational.
  • Incident Logging: Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
  • Support Analysis: Assist in analysing, assigning, and escalating support calls.
  • Root Cause Investigation: Investigate third-line support calls assigned and identify the root cause of incidents and problems.
  • Onsite Support: Provide onsite technical support to clients and provide field engineering services to clients.
Requirements
  • Education: Advanced degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience).
  • Certifications: Up-to-date and relevant ITIL certification, Cisco certifications (CCIE-R/S, CCNP-W, CCIE-DC, etc.), and MCSA+VCP or equivalent.
  • Experience: Solid experience in Engineering function within a medium to large ICT organisation, experience with Cisco ACI and ISE deployments, managed services, ITIL processes, and vendor relationships.
Benefits

Our company offers an attractive salary package, including a competitive salary range of $80,000 - $120,000 per annum, depending on experience. We also offer opportunities for career growth and professional development, as well as a collaborative and dynamic work environment.


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