Technical Support Specialist
6 days ago
Job Title: Technical Support Specialist
We are seeking a highly skilled Technical Support Specialist to join our team at DotActiv. As a Technical Support Specialist, you will play a crucial role in providing exceptional customer support and ensuring customer success.
About the Role
The successful candidate will be responsible for analysing knowledgebase user engagement data, contributing helpful content to improve the customer experience, receiving, analysing and managing customer support cases, and providing meaningful solutions to ensure customer success.
Main Responsibilities
- Analyse customer support cases to determine new features to be logged for development and deployment/software errors to be logged for immediate fixing
- Provide customers with space planning advice that goes beyond mere technical support to ensure they achieve their goals
- Contribute to the improvement of the customer experience by analysing knowledgebase user engagement data and creating helpful content
- Manage customer support cases effectively and provide timely solutions to ensure customer success
- Work closely with customers to understand their needs and provide tailored support
Requirements
- Strong written and oral communication skills in English
- At least 1 year minimum experience in a similar position
- Relevant IT certificates or qualifications would be advantageous
- Additional language skills such as Spanish, Portuguese, French, or another widely spoken language would be advantageous
Salary Information
The estimated salary for this position is R500,000 - R700,000 per annum, depending on experience.
Benefits
This role offers a rotational on-call schedule, remunerated over and above your monthly total cost-to-company salary. You will also have access to ongoing training and development opportunities to enhance your skills and career progression.
-
Technical Support Specialist
6 days ago
South Africa LexisNexis South Africa Full timeAbout the RoleAs a Technical Support Specialist at LexisNexis South Africa, you will be responsible for delivering exceptional technical support to customers, ensuring that all products and services function properly. You will provide timely and effective solutions to customer lifecycle issues, including troubleshooting, ticket creation, and coordination...
-
South Africa Jobted ZA C2 Full timeThe Operational Technical Support Manager: Alternative Administration is a pivotal role responsible for providing technical oversight to the Fund Accounting teams in the Hedge Funds sector. Reporting to the Head of Alternative Administration, this technical specialist position requires extensive experience in hedge funds, strong client engagement skills, and...
-
South Africa Jobted ZA C2 Full timeThe Operational Technical Support Manager: Alternative Administration at Prescient Fund Services is a pivotal role responsible for providing technical oversight to the Fund Accounting teams in the Hedge Funds sector. Reporting to the Head of Alternative Administration, this technical specialist position requires extensive experience in hedge funds, strong...
-
IT Support Specialist for Amatola Water
4 days ago
South Africa Amatola Water Full timeJob Title: IT Support SpecialistWe are seeking an experienced and skilled IT Support Specialist to join our team at Amatola Water. This is a fantastic opportunity to work in a dynamic and supportive environment, providing technical assistance to our employees and ensuring the smooth operation of our IT systems.About the Role:The successful candidate will be...
-
Technical Specialist Propulsion Systems
3 days ago
South Africa Jobted ZA C2 Full timeJob Title: Technical Specialist Propulsion Systems Location: Netherlands Salary: To be discussed in the Interview Vacancy Type: Full-Time Non- negotiable qualifications and experience required: - Degree in Mechanical or Aerospace Engineering. - Experience with propulsion systems design. - Strong understanding of thermodynamics and fluid mechanics. -...
-
Technical Specialist in Electrical Systems
2 days ago
South Africa Jobted ZA C2 Full timeJob Title: Technical Specialist in Electrical Systems Location: Netherlands Salary: To be discussed in the Interview Vacancy Type: Full-Time Non- negotiable qualifications and experience required: - Degree in Electrical Engineering or related field. - Strong knowledge of electrical systems design and operation. - Experience with circuit design and analysis...
-
Technical Specialist
4 weeks ago
South Africa Jobted ZA C2 Full timeKey Responsibilities Process Management - Manage throughput for defined IPC processes by analysing scheduled expectations for each process. - Provide technical assistance on all equipment and software within the processing centre as required. - Evaluate job requirements and recommend the best methodologies and equipment to ensure optimal throughput and...
-
Senior Technical Short-Term Specialist | Tygervalley
2 months ago
South Africa Jobted ZA C2 Full timeJob Title: Senior Technical Short-Term Specialist: Product Location: Tygervalley, Cape Town Industry: Financial Services Employment Type: Full-Time Career Level: Senior Qualification: NQF5 or relevant short-term qualification Experience: Minimum 7 years Responsibilities: - Serve as a subject matter expert on technical product and advice-related matters. -...
-
South Africa Jobted ZA C2 Full timeJob Title: Senior Technical Short-Term Specialist: Product Location: Tygervalley, Cape Town Industry: Financial Services Employment Type: Full-Time Career Level: Senior Qualification: NQF5 or relevant short-term qualification Experience: Minimum 7 years Responsibilities: - Serve as a subject matter expert on technical product and advice-related matters. -...
-
Administrative Support Specialist
4 days ago
South Africa South African Department of Correctional Services Full timeJob Title: Administrative Support SpecialistWe are seeking a highly skilled and detail-oriented Administrative Support Specialist to join our team at the South African Department of Correctional Services.About the Role:This is an exciting opportunity for a motivated individual to provide administrative support services in a dynamic environment.Key...
-
Ebike Technical Support Specialist
1 month ago
Johannesburg South, South Africa MPRTC Recruitment Full timeWe are seeking an experienced Ebike Admin and Technical Support Specialist to join our team at MPRTC Recruitment. The ideal candidate will have a solid background in technical roles, particularly with ebikes or similar electronic/mechanical equipment. The successful candidate will possess excellent administrative and data management skills, as well as...
-
Technical Specialist in Smart Maintenance
3 days ago
South Africa Jobted ZA C2 Full timeJob Title: Technical Specialist in Smart Maintenance Location: Netherlands Salary: To be discussed in the Interview Vacancy Type: Full-Time Non- negotiable qualifications and experience required: - Degree in Cybersecurity or related field. - Proven experience in technology security management. - Knowledge of cybersecurity threats and solutions. - Location...
-
Technical Specialist Rules
4 days ago
South Africa Jobted ZA C2 Full timeJob Title: Technical Specialist Rules & Regulations Location: Netherlands Salary: To be discussed in the Interview Vacancy Type: Full-Time Non- negotiable qualifications and experience required: - Degree in Law, Engineering, or related field. - In-depth knowledge of industry regulations. - Strong communication and documentation skills. - Location...
-
Technical Support Specialist
1 month ago
South Beach, KwaZulu-Natal, South Africa Dimension Data Full timeAbout the RoleWe are seeking an experienced IT Support Engineer to join our team at Dimension Data. In this role, you will be responsible for ensuring the smooth operation of our IT infrastructure, including Active Directory and Windows Server.As an IT Support Engineer, you will work on a variety of projects, managing our wireless network, creating new...
-
South Africa Jobted ZA C2 Full timeJob Title: Technical Specialist in Hydrodynamics Location: Netherlands Salary: To be discussed in the Interview Vacancy Type: Full-Time Non- negotiable qualifications and experience required: - Bachelors or Masters degree in Mechanical Engineering, Naval Architecture, or a related field. - Proven experience in hydrodynamics, fluid mechanics, and simulation...
-
Technical Trainer
2 weeks ago
South Africa Jobted ZA C2 Full timeLeaders in the Packaging industry is seeking a Training Specialist to create and sustain a progressive learning environment at their plant based in the Western Cape. As the successful candidate, your responsibilities will include initiating, preparing, and evaluating the training and development process, including arranging venues and other resources,...
-
Network Operations Level 4 Support Specialist
4 weeks ago
South Africa HR Genie Full timeAbout HR GenieHR Genie is a global tech firm that values stability, growth, and attractive compensation packages. We are seeking a Senior HEC Network Operations Level 4 Support specialist to join our team on a contract basis.
-
Expert Support Specialist
1 week ago
South Africa DotActiv Full timeRole OverviewWe are seeking an experienced Expert Support Specialist to join our team at DotActiv. This is a fantastic opportunity for individuals who enjoy providing top-notch customer support and have a passion for space planning and customer success.
-
IT Systems Support Specialist
3 weeks ago
Johannesburg South, South Africa Network Recruitment Full timeNetwork Recruitment is seeking a skilled IT Systems Support Specialist to join our team. This role offers an estimated annual salary of R520,000 - R640,000.Job DescriptionWe are looking for a highly motivated and experienced IT professional to provide top-notch technical support and maintenance services for our clients.The successful candidate will have over...
-
Technical Analysis
1 month ago
South Africa Jobted ZA C2 Full timeYou will engage with the following stakeholders: - Internal and External - Internal and External Stakeholders - Regulatory Bodies - Offshore Delivery Teams Your key responsibilities include: Product Development - Analyse BankservAfrica systems and plan and implement payment message formats to align with global best practice - Manage regular review and...