Sales and Marketing Coordinator

2 months ago

Durban, KwaZulu-Natal, South Africa RCL Foods Full time
{"Job Title": "Sales Administrator", "Job Description": "

Job Overview

RCL Foods is seeking a highly organized and sales-driven individual to join our Customer team as a Sales Administrator. The successful candidate will provide effective support to the team through accurate checking of deals, processing of claims and rebates, and providing a sales information service to the business.

Key Responsibilities

  • Input pricing into the system
  • Capture, load, and input deals into the system
  • Submit weekly pre-pricing to all relevant call centers on a weekly basis
  • Manage and collate price changes and deals, and implement them into the system to reflect between Rainbow and Customers
  • Assist with customer communication of queries, notifications, and changes, and channel them to relevant individuals
  • Capture all promotional activity and subsequent forecasted demand onto a schedule and communicate it to relevant planners
  • Maintain electronic and paper-based customer records and information
  • Monitor pricing information from plant planners regarding defected stock being sent to Farm Shop
  • Investigate the rand value and quantity of defected stock being sent to Farm Shop on an ongoing basis and revert to the account manager and address with the Customer
  • Verify pricing discounts with the relevant account manager and implement
  • Load deals for customers and inquire out of strategy pricing with the National Accounts Manager
  • On a weekly basis, investigate SAP order discrepancies and liaise with the National Account Manager and Channel Manager, and implement corrective action
  • Claim Management:
    • Receive claims
    • Verify all claims submitted by Vector are price-related claims
    • Investigate possible causes of claims, calculate correct costing of claims, and confirm values being claimed
    • Gather all relevant evidence and supporting documentation for valid and invalid claims
    • Ensure that all claims are updated and submitted timeously to relevant parties
    • Follow-up with Customers on outstanding invalid claims
    • Ensure that all outstanding claims are signed off and submitted for payments
    • Clear claims from the system within 60 days
  • General Administration:
    • Coordinate, plan, and prepare for all meetings and presentations
    • Complete reconciliation statements for designated managers
    • Process expense claims for managers (cell phone, excess travel, etc)
    • Manage stationery resources
    • Track and capture team expenditure into the system
    • Manage and maintain SKU works library to ensure images are up to date and appear online, and ensure all new product listings are inputted into the system
    • Prepare sales and promotional documentation for management meetings
    • Monitor Customer monthly tracking reports
    • Track customer promotion performance
    • Assist with procurement order placements for various requirements
  • KPIs
    • 100% accuracy on pricing schedules
    • 100% accuracy of promotional grids
    • Customer resolution speed between 24 and 48 hours
    • Working closely with different account managers
    • Solving claims within a 60-day period
    • Timeously deliver reports (i.e., monthly, weekly, customer tracking reports)

Requirements

  • Matric/Grade 12 Senior Certificate
  • Completed/Studying towards Administration, Sales, and Marketing Diploma/Certificate or equivalent 3-year Diploma
  • Proficient in Microsoft Outlook/Word/Excel/PowerPoint

About RCL Foods

RCL Foods is a leading food manufacturer in South Africa, committed to providing high-quality products to our customers. We are seeking a highly organized and sales-driven individual to join our Customer team as a Sales Administrator.

"}

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