Contribution Administrator

1 week ago


Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time
{"Responsibilities": "Key Responsibilities
  • Ensure the accurate and timeous processing of contributions within the agreed service level between Salt Employee Benefits and the Fund.
  • Perform all contribution related activities, including the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.
  • Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.
  • Meet production standards in terms of quantity and quality.
  • Liaise with employers and service providers both written and verbal.
  • Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
  • Ensure email communication, whether internal or external, is dealt with professionally and within the service level agreement.
Record Keeping and Filing
  • Attach all email correspondence to the member's record.
  • Record all appropriate member notes on member's Everest record.
Query Resolution
  • Attend to all email and telephonic enquiries both internal and external.
  • Assist Client Services, the Call Centre, Claims team, employers and external service providers to resolve queries.
  • Apply the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreements.
  • Follow through and provide client with on-going feedback until enquiry is resolved.
  • Support a positive and responsive climate for client enquiry resolution.
  • Action all escalated enquiries within hours.
Team Support
  • Accept accountability and take responsibility for any work done or allocated.
  • Display a willing and helpful attitude.
  • Action any other responsibilities allocated by the manager.
  • Cheque releasing, Year ends & Benefit statements.
Relationship Management
  • Build and maintain relationships at all levels with service providers and internal departments to enhance organisational effectiveness and efficiency.
  • Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.
Time Management
  • Excellent time management.
  • Must be available to work overtime when the need arises.
  • Flexible and ability to work under pressure and multitask.
"}

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