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Operations Supervisor

2 weeks ago

Durban, KwaZulu-Natal, South Africa Careerarc Full time

We are seeking an experienced Operations Supervisor to join our service delivery team.

The successful candidate will be responsible for supervising a team of service colleagues to deliver exceptional customer experiences and meet business objectives.

You will work closely with the Branch Manager to set team targets and drive performance improvement, ensuring all service colleagues are competent and fully trained to the professional level laid down by the company.

This role requires excellent leadership and communication skills, as well as a strong understanding of Health, Safety & Environmental requirements.

Frequent site visits will be required to quality assure service delivery and provide coaching to service colleagues.

  • You will lead and develop a team of service colleagues to deliver high-quality service.
  • Ensure all service colleagues are competent and fully trained to the professional level laid down by the company.
  • Monitor and report on team performance, identifying areas for improvement and implementing corrective actions.
  • Develop and implement process improvements to enhance service delivery and efficiency.

This role requires a strong background in operations management, excellent problem-solving skills, and the ability to communicate complex information to non-technical staff.