Customer Support Specialist
4 days ago
We are a professional services firm dedicated to delivering exceptional customer experiences.
Job SummaryThe Customer Support Specialist will provide timely and effective support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:- Provide top-notch customer service through various channels, including phone, email, and chat.
- Respond to client inquiries and resolve issues in a prompt and professional manner.
- Work closely with internal teams to ensure seamless communication and collaboration.
- Maintain accurate records of client interactions and resolutions.
- Stay up-to-date with industry developments and best practices to continuously improve service quality.
- Minimum 2 years of experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office Suite and customer service software.
£25,000 - £35,000 per annum, depending on experience.
Location:Newcastle.
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