Technical Support Specialist

4 weeks ago


Newcastle, KwaZulu-Natal, South Africa beBee Professionals Full time
Job Description:

We are seeking a skilled Technical Support Specialist to join our team at beBee Professionals in Newcastle. The successful candidate will provide technical support to our customers, troubleshoot technical issues, and offer solutions to customer inquiries.

The ideal candidate should have:

A degree in Computer Science or a related field

At least two years of experience in a technical support role

Excellent problem-solving and communication skills

Knowledge of computer hardware and software

Ability to work independently and as part of a team

Ability to work in a fast-paced environment

Knowledge of customer service principles and practices

Key Responsibilities:

Provide technical support to customers via phone, email, or chat

Troubleshoot technical issues and resolve customer inquiries

Collaborate with internal teams to resolve complex technical issues

Stay up-to-date with the latest technology trends and advancements

Requirements:

Bachelor's degree in Computer Science or a related field

2+ years of experience in a technical support role

Excellent problem-solving and communication skills

Knowledge of computer hardware and software

Ability to work independently and as part of a team

Ability to work in a fast-paced environment

Knowledge of customer service principles and practices

What We Offer:

Competitive salary and benefits package

Opportunities for professional growth and development

Collaborative and dynamic work environment

Recognition and rewards for outstanding performance

How to Apply:

Interested candidates should submit their application on beBee. We look forward to hearing from you.

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