Technical Support Specialist
4 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at beBee Professionals in Newcastle. The successful candidate will provide technical support to our customers, troubleshoot technical issues, and offer solutions to customer inquiries.
The ideal candidate should have:
A degree in Computer Science or a related field
At least two years of experience in a technical support role
Excellent problem-solving and communication skills
Knowledge of computer hardware and software
Ability to work independently and as part of a team
Ability to work in a fast-paced environment
Knowledge of customer service principles and practices
Key Responsibilities:
Provide technical support to customers via phone, email, or chat
Troubleshoot technical issues and resolve customer inquiries
Collaborate with internal teams to resolve complex technical issues
Stay up-to-date with the latest technology trends and advancements
Requirements:
Bachelor's degree in Computer Science or a related field
2+ years of experience in a technical support role
Excellent problem-solving and communication skills
Knowledge of computer hardware and software
Ability to work independently and as part of a team
Ability to work in a fast-paced environment
Knowledge of customer service principles and practices
What We Offer:
Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance
How to Apply:
Interested candidates should submit their application on beBee. We look forward to hearing from you.
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