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Technical Solutions Specialist
3 weeks ago
About the Role
This is an exciting opportunity for a Technical Solutions Specialist to join our IT Division at Barratt and Co. As a key member of our team, you will be responsible for providing technical support and maintaining our Value Added Services (VAS) systems and applications.
Responsibilities:
- Provide technical assistance for VAS systems and applications.
- Troubleshoot and resolve technical issues related to VAS platforms.
- Monitor system performance and develop reports for improvement.
- Collaborate with stakeholders to understand and deliver VAS requirements.
- Perform system audits and maintenance to ensure data integrity and security.
- Support the deployment and integration of new VAS features and services.
- Document support processes and provide user training on VAS systems.
VAS Offerings and Supporting Systems:
- Financial Services and Products
- Loyalty and Rewards Programs
- E-commerce and Online Shopping
- Insurance and Ticketing Services
- Point of Sale (POS) Systems
- Customer Relationship Management (CRM) Systems
- Payment Gateway and Processing Systems
- Mobile and Online Platforms
- Billing and Invoicing Systems
- Telecommunications Infrastructure
- Security and Compliance Systems
- Integration Middleware
Requirements:
- Proven experience in technical support or engineering, preferably within retail or e-commerce.
- Strong knowledge of VAS systems and applications.
- Proficiency in troubleshooting technical issues and providing solutions.
- Familiarity with database management and network systems.
- Excellent communication and teamwork skills.
- Strong analytical and problem-solving abilities.
- Ability to work onsite for at least 3 days a week.
- Experience with integration and deployment of VAS, Financial Services, and Cellular Services features.
- Knowledge of security protocols and data protection practices.
- Ability to manage multiple tasks and projects simultaneously.
- Customer-focused mindset with a commitment to delivering high-quality support.
Benefits:
- Competitive salary package.
- Opportunity to work with a leading retailer in South Africa.
- Professional development and growth opportunities.
- Collaborative and dynamic work environment.
