Customer Service Facilitator

2 weeks ago


Lephalale, South Africa A-Z Business Professionals Full time
Job Summary: A-Z Business Professionals is hiring a Front Office Attendant to provide exceptional customer service and manage front desk operations. This dynamic role requires a minimum of 2 years' experience in an opera system environment and excellent administration skills. If you're passionate about delivering outstanding guest experiences and possess strong communication skills, we encourage you to apply.

Key Responsibilities:
  • Answer and direct telephone calls, responding to guests' queries and concerns.
  • Assist with guest complaints, resolving issues promptly and professionally.
  • Process payments, make reservations, and compile invoices of guests' stays.
  • Conduct daily reporting and handovers to ensure seamless operations.
  • Perform guest check-ins and check-outs, providing a personalized welcome and farewell experience.

Requirements:
  • Grade 12 education or equivalent.
  • Minimum 2 years' experience in an opera system environment, preferably in a hotel reception setting.
  • Excellent communication and interpersonal skills.
  • Strong administration and computer literacy skills.

Compensation: An estimated salary range of $55,000 - $70,000 per annum, depending on location and experience.

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