Property Operations Manager

4 weeks ago

East London, Eastern Cape, South Africa Prudent HR Solutions Full time
Job Title: Property Admin Supervisor

At Prudent HR Solutions, we are seeking a highly skilled and experienced Property Admin Supervisor to join our team. The successful candidate will be responsible for overseeing and streamlining billing processes, ensuring month-end closing of the billing group functions, and maintaining and implementing quality assurance for all processes.

Key Responsibilities:
  • Oversee and streamline billing processes to ensure accuracy and efficiency.
  • Ensure month-end closing of the billing group functions to meet deadlines.
  • Maintain and implement quality assurance for all processes to ensure compliance and excellence.
  • Respond and mitigate billing escalations in a timely and professional manner.
  • Upload tenant charges into MDA and reconcile to the accounting system to ensure accuracy and transparency.
  • Assist with ensuring invoices are delivered to customers accurately and in a timely manner.
  • Ensure invoices are uploaded to third-party bill systems on time and accurately.
  • Observe and adhere to established processes, procedures, policies, and guidelines to ensure compliance and excellence.
  • Team building and training to enhance skills and knowledge.
  • Assist with AR-related special projects as necessary to meet business objectives.
  • Weekly and monthly ledger reconciliations, aging review, and reporting to direct supervisor to ensure accuracy and transparency.
  • Review monthly delinquency notifications to operations team to identify areas for improvement.
  • Confirm and reconcile customer disputes as they pertain to payment of outstanding balances due.
  • Provide excellent and considerate customer service to external and internal customers to ensure satisfaction and loyalty.
  • Meet defined department goals and collection metrics to ensure business success.
  • Provide weekly/monthly detailed collection status to management to ensure transparency and accountability.
Requirements:
  • Grade 12
  • Relevant diploma in property management field advantageous
  • 2-3 years in a similar role
  • Property industry and utilities experience essential
  • Minimum junior-level management experience
  • Intermediate Excel skills
  • Experience in customer service
  • SAGE/MDA experience advantageous
Skills:
  • Ability to work as part of a team
  • Friendly, helpful, and service-oriented
  • Excellent communication skills, written and verbal
  • Client management skills
  • Planning, organizing, and time management
  • Deadline-driven and achievement-oriented
  • Ability to work under pressure to tight deadlines
  • Problem-solving and critical thinking

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