Property Operations Manager
3 weeks ago
About the Role:
We are seeking an experienced Property Admin Supervisor to join our team at Prudent HR Solutions. As a key member of our property management team, you will be responsible for overseeing and streamlining billing processes, ensuring timely and accurate delivery of invoices to customers, and providing excellent customer service.
Key Responsibilities:
- Oversee and streamline billing processes to ensure timely and accurate delivery of invoices to customers.
- Ensure month-end closing of the billing group functions and maintain accurate records.
- Implement quality assurance processes to ensure compliance with company policies and procedures.
- Respond to and mitigate billing escalations in a timely and professional manner.
- Assist with tenant collections, account payable/receivable, and cash book reconciliations.
- Provide excellent customer service to external and internal customers.
- Meet defined department goals and collection metrics.
- Provide weekly/monthly detailed collection status to management.
Requirements:
- Grade 12
- Relevant diploma in property management field advantageous
- 2-3 years in a similar role
- Property industry and utilities experience essential
- Minimum junior level management experience
- Intermediate Excel skills
- Experience in customer service
- SAGE/MDA experience advantageous
Skills:
- Ability to work as part of a team
- Friendly, helpful, and service-oriented
- Excellent communication skills, written and verbal
- Client management skills
- Planning, organizing, and time management
- Deadline-driven and achievement-oriented
- Ability to work under pressure to tight deadlines
- Problem-solving and critical thinking
Working for Prudent HR Solutions:
At Prudent HR Solutions, we value our employees and strive to create a positive and supportive work environment. We offer opportunities for growth and development, as well as a competitive salary and benefits package. If you are a motivated and experienced property professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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