Retail Branch Manager

4 days ago


Nelspruit, Mpumalanga, South Africa Sanlam Limited Full time
Company Overview:

Sanlam Limited is a leading financial services provider in South Africa, dedicated to understanding the unique needs of clients and offering a wide range of simple and affordable financial solutions. Our goal is to provide innovative products and services that cater to various aspects of life, including funeral insurance, savings for education, life cover, and personal accident plans.

Job Description:

The Retail Branch Manager will be responsible for developing and executing strategies to grow the customer base and revenue of Sanlam Retail Mass. This role involves guiding and integrating the activities, goals, and objectives of Sales Consultants in the branch, aligning with the company's strategy. The successful candidate will lead a service delivery culture and ecosystem within and outside the branch, ensuring an optimal client experience.

Key Responsibilities:
  • To develop and oversee the execution of the retail branch strategy, driving growth in customer base and revenue.
  • Guiding, integrating, and standardizing the activities, goals, and objectives of various Sales Consultants in the branch.
  • Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.
  • Assuming responsibility for the successful day-to-day maintenance and management of the Retail branch.
  • Representing the retail branch in the industry as a key representative.
Requirements:

The ideal candidate should have a strong understanding of business processes and customer service management. They should possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Additionally, they should have knowledge of quality, compliance, and accreditation standards, as well as business acumen and decision-making capabilities.

Benefits:

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We offer a dynamic and inclusive work environment, where diversity and equity are highly valued.


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