Head of Collections and Recoveries

4 weeks ago

Cape Town, Western Cape, South Africa Lula Full time
About the Role

Lula is a dynamic fintech company on a mission to support South African SMEs. We're seeking a seasoned Collections professional to join our team as Head of Collections and Recoveries. This role requires a strategic thinker with exceptional leadership skills to drive and optimize our collections and recoveries processes.

Key Responsibilities
  • Develop and implement strategic plans and objectives for the Collections and Recoveries team.
  • Provide strong leadership to the collections and recoveries team, fostering a culture of excellence, professionalism, and collaboration.
  • Develop and maintain collections and recoveries policies and procedures, ensuring compliance with relevant laws and regulations.
  • Monitor and analyze the delinquent portfolio to identify trends, risk factors, and opportunities for process improvements.
  • Oversee the collections process, including early-stage collections, negotiations, and legal actions, to maximize debt recovery while minimizing losses.
  • Ensure the team maintains professional and respectful communication with customers in all collection efforts, upholding Lula's reputation.
  • Establish and monitor performance metrics, KPIs, and reporting systems to measure the effectiveness and efficiency of the collections and recoveries operations.
  • Manage relationships with external debt collectors and legal partners to optimize recoveries and minimize expenses.
  • Collaborate closely with the Head of Legal to remain on top of industry regulations, ensuring that Lula's collections practices adhere to the necessary legal requirements.
  • Utilize data analytics and technology to enhance decision-making and identify potential opportunities for improving collection processes.
  • Develop and manage the department budget, ensuring efficient allocation of resources.
  • Collaborate with other departments, such as Credit, Sales, CX, and Business Operations teams, to align strategies with broader business objectives.
  • Provide training and development opportunities for team members to enhance their skills and knowledge in collections and recoveries.
Requirements
  • Matric/Grade 12 achieved
  • A solid finance or business degree is preferable
  • A minimum of 5 years of experience in a leadership position in a collections and/or recoveries environment, preferably within the financial services industry and preferably with experience dealing with business debtors
  • A proven track record of consistently meeting and surpassing targets, demonstrating your ability to deliver results.
  • Previous experience in mentoring and guiding team members, showcasing your leadership and coaching abilities.
  • Exceptionally strong numerical ability to navigate complex financial data and make informed decisions.
  • The capability to thrive in a dynamic, ever-changing environment with multiple moving parts, and a demonstrated ability to drive and implement changes and improvements.
  • Strong communication skills, both written and verbal, to effectively interact with clients, stakeholders, and team members.
  • A knack for building and maintaining positive relationships with people, contributing to a collaborative team environment.
Competencies
  • Leadership: History of strong leadership, building strong teams and thinking strategically.
  • Problem-Solving: Exhibit exceptional problem-solving skills, with the ability to think outside the box and make quick decisions.
  • Organizational Skills: Maintain a high level of organization and attention to detail in your work.
  • Influence: Possess excellent influencing skills to contribute effectively to decision-making.
  • Resilience: Show resilience in the face of challenges and adapt to evolving situations.
  • Team Player: Embrace a team-player mindset, always ready to support your colleagues and go the extra mile for the team and Lula.
  • Start-up Mentality: Understand that we're all in this together and be eager to roll up your sleeves and actively contribute to our mission.

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