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Operations Improvement Consultant Johannesburg
2 weeks ago
This is an exciting opportunity for a highly motivated individual to join our team as a Process Optimization Expert in Pretoria. The successful candidate will assist the COO with data modeling and review, operational reporting, and systems and process review.
The ideal candidate will have a strong background in statistics, computer science, mathematics, or data science, and be able to work independently with minimal supervision.
Key Responsibilities- Conduct data modeling and review to inform business decisions
- Develop operational reports and perform evaluations to optimize processes
- Conduct systems and process reviews to identify areas for improvement
- Perform ad-hoc requests across various operational areas
- Marketing
- Develop and analyze lead acquisition strategies
- Evaluate data and digital performance to optimize marketing efforts
- Identify and mitigate risk
- Sales
- Optimize productivity to improve sales
- Manage and allocate resources to maximize sales
- Evaluate database performance to inform sales strategies
- Collections & Retentions
- Monitor and analyze lost clients
- Review and improve systems and processes to retain clients
- Ensure effective risk management framework
- Claims
- Analyze data for investigation process
- Optimize processes to improve efficiency and quality
- Manage and review costs
- Review correspondence to clients
- IT, Data Science & System Development
- Manage and prioritize IT projects
- Finance
- Manage cost centers and budget
- Client Service
- Improve client satisfaction
- Review and optimize communication frameworks
- Align departments to deliver excellent client service
- Ensure compliance with external regulations