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Operations Improvement Consultant Johannesburg

2 weeks ago


Sandton, South Africa Smith Garb Full time
Job Description

This is an exciting opportunity for a highly motivated individual to join our team as a Process Optimization Expert in Pretoria. The successful candidate will assist the COO with data modeling and review, operational reporting, and systems and process review.

The ideal candidate will have a strong background in statistics, computer science, mathematics, or data science, and be able to work independently with minimal supervision.

Key Responsibilities
  • Conduct data modeling and review to inform business decisions
  • Develop operational reports and perform evaluations to optimize processes
  • Conduct systems and process reviews to identify areas for improvement
  • Perform ad-hoc requests across various operational areas
Business Areas of Exposure
  • Marketing
    • Develop and analyze lead acquisition strategies
    • Evaluate data and digital performance to optimize marketing efforts
    • Identify and mitigate risk
  • Sales
    • Optimize productivity to improve sales
    • Manage and allocate resources to maximize sales
    • Evaluate database performance to inform sales strategies
  • Collections & Retentions
    • Monitor and analyze lost clients
    • Review and improve systems and processes to retain clients
    • Ensure effective risk management framework
  • Claims
    • Analyze data for investigation process
    • Optimize processes to improve efficiency and quality
    • Manage and review costs
    • Review correspondence to clients
  • IT, Data Science & System Development
    • Manage and prioritize IT projects
  • Finance
    • Manage cost centers and budget
  • Client Service
    • Improve client satisfaction
    • Review and optimize communication frameworks
    • Align departments to deliver excellent client service
    • Ensure compliance with external regulations