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Freight Forwarding Coordinator

2 months ago

Durban, KwaZulu-Natal, South Africa Code Red Recruitment Full time
Job Title: Client Services Representative

At Code Red Recruitment, we are seeking a highly skilled and experienced Client Services Representative to join our team.

Job Summary:

We are looking for a professional with excellent communication and interpersonal skills to manage client relationships and ensure seamless shipping operations. The ideal candidate will have a strong background in freight forwarding and clearing, with a minimum of 5 years' experience in the industry.

Key Responsibilities:
  • Liaise with clients to understand their shipping requirements and provide proactive solutions.
  • Coordinate shipment bookings and loading, ensuring timely and efficient delivery.
  • Manage client administration, including dispatch routing orders and arranging inspections as required.
  • Ensure documents are received in full to enable clearance and invoicing.
  • Communicate rates and rate proposals to clients, ensuring compliance with company SOPs.
  • Manage key accounts, including regular service calls and estimates.
  • Resolve queries and assist clients in a timely and professional manner.
Requirements:
  • Matric or equivalent of Senior certification.
  • High level of computer literacy.
  • All modes – Air, Ocean & Road.
  • Minimum of 5 years' experience in Freight Forwarding & Clearing.
  • Minimum of 2 years Client interfacing experience.
Skills and Attributes:
  • Conceptual, analytical, numeracy.
  • Query Resolution.
  • Communication.
  • Time management.
  • People Skills.
  • Ability to work under stress.
  • Attention to detail.
  • Exceptional communication skills (written and verbal).
Training and Development:
  • Induction.
  • Quality Training.
Duties and Accountabilities:
  • Client Liaison.
  • Shipment Booking and Coordination.
  • Rate Management.
  • Key Account Management.
  • Query Resolution.