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Technical Service Engineer

3 weeks ago

Cape Town, Western Cape, South Africa Amazon Full time
About Us

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. We are looking for a skilled Technical Service Engineer to join our team.

Responsibilities
  • You will be primarily responsible for solving customer's cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
  • You will drive initiatives that improve support-related processes and our customers' experience.