Remote Finance Associate

18 hours ago

Cape Town, Western Cape, South Africa The Legends Agency Full time

We are seeking a skilled and detail-oriented Remote Finance Associate to join our team at The Legends Agency. As a key member of our finance team, you will be responsible for managing trade credit accounts, reducing debtor balances, and ensuring timely customer payments.

Key Responsibilities
  • Customer Communication:
    • Contact customers by phone to follow up on overdue accounts and secure payment commitments.
    • Build and maintain strong customer relationships, addressing queries and resolving payment disputes promptly.
  • System Management:
    • Use Sage 50 to identify overdue accounts, send statements, and track account updates.
    • Leverage Orderwise to locate contact information and send missing or updated invoices.
  • Payment Assistance:
    • Send payment links or provide payment details to customers for settling balances.
    • Ensure accurate and timely processing of payments, maintaining comprehensive records.
  • Team Collaboration:
    • Collaborate with the finance team to escalate unresolved accounts, providing clear and organized notes.
    • Participate in regular team updates to monitor debt recovery progress and address key issues.
  • Reporting:
    • Monitor and report on the status of debtor accounts and recovery efforts, highlighting potential risks or delays.

You will interact directly with customers over the phone, using software tools to manage accounts, and assist in maintaining the financial health of the organization. We value strong organizational skills, attention to detail, and the ability to handle challenging conversations effectively.

Requirements
  • Experience:
    • Proven experience in credit control or debt recovery, particularly via telephone communication.
  • Skills:
    • Excellent communication and interpersonal skills, with a professional and confident telephone manner.
    • Strong organizational skills and exceptional attention to detail.
    • Ability to handle challenging conversations calmly and effectively.
  • Technical Knowledge:
    • Familiarity with Sage 50 is advantageous (training will be provided).
    • General proficiency with financial software and systems is a plus.
  • Work Ethic:
    • Self-motivated, capable of working independently in a remote environment.
    • Comfortable managing multiple tasks and meeting deadlines.

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