Client Solutions Expert

7 days ago


Cape Town, Western Cape, South Africa Isilumko Staffing Full time

We are seeking an experienced Client Solutions Expert to join our team at Isilumko Staffing. This is a 6-month maternity cover contract opportunity.

Key Responsibilities:

  • Respond promptly to client inquiries and resolve issues in a timely manner.
  • Educate clients about our products and services, enhancing their understanding and satisfaction.
  • Facilitate the sales process, identifying opportunities to grow our business.
  • Solicit referrals from satisfied clients, expanding our network.
  • Offer tailored financial solutions to meet clients' unique needs.
  • Maintain strong client relationships through effective communication and support.
  • Handle objections professionally, addressing concerns and finding mutually beneficial solutions.
  • Mitigate risks associated with client interactions, ensuring a secure and compliant experience.

Requirements:

  • A completed Matric or Grade 12 certificate is essential.
  • A Higher Certificate in Banking Services (NQF 5) or other relevant Advanced Diplomas/Degree is required.
  • No less than 2 years of experience as a Client Service Consultant, with exposure in asset management - specifically investments/pension funds/retirement funds.
  • Excellent English communication skills are necessary for effective client interaction.
  • A solid understanding of Collective Investments Schemes and Retirement Products is vital for success in this role.
  • The ability to adapt quickly to changing situations and priorities is crucial.
  • Proven customer relationship management skills are essential for building strong client relationships.
  • A clear credit score and criminal record are mandatory requirements.

Estimated Salary: R450,000 - R550,000 per annum, depending on experience and qualifications. This is a competitive salary range, reflecting the importance of this role in delivering exceptional client experiences.



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