Senior Retail Operations Manager

2 weeks ago


Witbank, Mpumalanga, South Africa Neptune Full time

We are seeking an experienced Senior Retail Operations Manager to join Neptune. In this role, you will be responsible for ensuring the smooth operation of our retail stores.

Job Overview

The successful candidate will have a strong background in retail operations and management, with experience in leading teams and implementing effective operational strategies.

Key Responsibilities
  • Customer Service: Provide exceptional customer service at all times, ensuring that customers receive a high level of service and support.
  • Merchandise Processing: Process customer merchandise through the tills efficiently and accurately, minimizing waiting times and maximizing sales opportunities.
  • Product Selection: Assist customers with product selection to increase basket value, providing recommendations and advice on products.
  • Inventory Management: Ensure that all new and replenished merchandise is on the sales floor, maintaining accurate inventory levels and minimizing stock loss.
  • Visual Displays: Ensure that all ticketing and visual displays are in place, creating an attractive and engaging shopping environment.
  • Team Support: Support the manager-in-charge with day-to-day duties, providing guidance and assistance as needed.
  • Employee Supervision: Assist with supervising employees engaged with daily duties, promoting a positive and productive work environment.
Requirements
  • Education: Relevant degree or equivalent experience in a retail or related field.
  • Experience: Minimum 3 years' experience in a retail operations or management role, with a proven track record of success.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire teams.
  • Knowledge: Excellent knowledge of retail operations, including inventory management, customer service, and visual merchandising.
Benefits
  • Competitive Salary: £45,000 - £55,000 per annum, depending on experience.
  • Benefits Package: Comprehensive benefits package, including pension scheme, life insurance, and holiday entitlement.


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