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Operations and Franchise Lead

2 weeks ago

Sandton, South Africa Clicks Group Limited Full time
About the Role

This Operations and Franchise Lead position offers a unique opportunity to drive the growth and success of our national operations. As a key member of our leadership team, you will be responsible for developing and implementing operational strategies that align with our group and brand objectives.

You will also be accountable for the management of annual turnover and operating budgets, and will lead a team of experienced professionals in achieving our business goals.

  • Develop and implement operations strategy plans, cycles, and campaigns that align with our overall business goals.
  • Manage and oversee the recruitment and selection of all franchise partners.
  • Drive the management and growth of corporate stores, ensuring alignment with turnover and profitability targets.
Key Responsibilities
  • Accountable for the implementation of quality assurance projects and audits, as well as performance standards control via the regional team.
  • Improve operating capabilities to exceed guest and franchisee satisfaction and retention.
  • Manage change of franchise partner hands, new store rollouts, and closures.
Requirements

To be successful in this role, you must have:

  • A suitable tertiary qualification, preferably a bachelor's degree.
  • Minimum 5-7 years of previous management experience, including experience leading a large and diverse team within the retail and beauty or food service industry.
  • A strong track record of success in the franchising industry and management of corporate stores.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a dynamic and growing company.