Technical Test Analyst-2

1 week ago

Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

Job Summary

We are seeking a skilled Technical Test Analyst-2 to join our team at FirstRand Bank Limited. As a Technical Test Analyst-2, you will be responsible for creating, debugging, verifying, maintaining, and updating technical test scripts to run automated testing. You will also be responsible for testing the functionality of a system designed to address business requirements to prevent errors/defects in the live system through the implementation of change control and improvement.

Key Responsibilities

  • Deliver against operational and cost targets
  • Prioritise resource allocation to minimise and reduce wastage
  • Monitor costs for the financial year according to the operational plan
  • Allocate and approve expenditure
  • Review cost reports and resolves or explains variances to the budget
  • Identify, control and escalate potential risks that may lead to increased costs
  • Manage costs or expenses within approved budget to achieve cost efficiencies
  • Ensure full understanding of customer needs to deliver a quality service
  • Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
  • Communicate how customer service solution will be implemented and secures buy-in
  • Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
  • Ensure resolution of customer queries and complaints timeously and ownership of issues
  • Analyse customer feedback to help improve customer service
  • Propose ideas to improve customer service
  • Deliver customer experience excellence aligned to Organisational values and service standards
  • Build professional long-term relationships with customers based on trust that builds the brand
  • Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
  • Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
  • Provide customers with relevant information to keep them informed of products and service options Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability

Requirements

  • Diploma in Information Technology or related qualification
  • ISEB/ISTQB Certification; TMap Next Engineer; ISTQB Advanced Analyst.
  • 5 years' experience in the testing space
  • 3 years' experience in automation and UI testing
  • Experience coding in Java
  • Knowledge of selenium
  • Web API's testing experience
  • Banking industry experience highly advantageous

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