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IT Leadership Professional

7 days ago

Cape Town, Western Cape, South Africa Three Ships Full time

About Three Ships

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As a leader in the managed solutions space, we pride ourselves on delivering unparalleled value to our clients through our expertise in IT leadership, cybersecurity, cloud solutions, and business intelligence.

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Our mission is to empower our clients to navigate the complexities of the digital landscape, driving innovation and efficiency through carefully orchestrated improvement plans.

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Purpose of Position:

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The Client Success Manager plays a pivotal role in driving digital transformation through careful orchestration of improvement plans tailored to each client's unique needs.

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This role requires a unique blend of technical acumen, business savvy, and exceptional communication skills to deliver measurable results and drive revenue growth in assigned accounts.

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Key Responsibilities:

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  • Develop and implement strategic account plans to drive revenue growth and improve client satisfaction">
  • Provide expert guidance on digital transformation strategies, leveraging the Three Ships ecosystem to drive innovation and efficiency">
  • Identify and mitigate potential risks and issues, ensuring seamless delivery of services">
  • Collaborate with internal teams to develop and implement tailored solutions that meet client needs">
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Delivering Results

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Ensure timely and cost-effective delivery of projects, while maintaining high levels of quality and customer satisfaction.

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Develop and maintain comprehensive knowledge of the client landscape, including their business operations, technology infrastructure, and future goals.

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Coaching and Mentoring

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Share expertise and best practices with colleagues, contributing to the growth and development of the team.

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Profile the Three Ships brand as a desirable employer, attracting top talent and fostering a culture of excellence and innovation.

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Requirements

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  • Able to travel frequently, with a valid driver's license and reliable transportation">
  • Passionate about delivering exceptional results, with a commitment to ongoing learning and professional development">
  • Strong interpersonal and communication skills, with the ability to build and maintain strong relationships with clients and colleagues alike">