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Service Delivery Expert

1 week ago

Durban, KwaZulu-Natal, South Africa WNS (Holdings) Limited (ADR) Full time

We strive to make a positive impact in the community through our WNS Cares Foundation, where you can support meaningful initiatives.

The Client Care Professional role involves building strong relationships with customers to deliver personalized experiences.

Key Objectives
  1. Deliver high-quality service to meet customer expectations.
  2. Investigate and resolve customer complaints effectively.
  3. Promote company services to drive sales and customer satisfaction.
  4. Work collaboratively with the team to achieve business goals.
Essential Qualifications
  1. At least 6 months of experience in a customer-facing role.
  2. Excellent communication and interpersonal skills.
  3. Ability to work under pressure and meet deadlines.