Service Delivery Coach

3 days ago


Durban, KwaZulu-Natal, South Africa Ignition CX Full time

Ignition CX seeks a highly motivated and experienced Contact Centre Team Leader to join our team.

Job Summary:

This is an exciting opportunity to lead a high-performing team and drive business growth through excellent customer service.

Key Responsibilities:

As a Contact Centre Team Leader, your key responsibilities will include:

  • Developing and implementing strategies to improve team performance.
  • Mentoring and coaching team members to enhance their skills and abilities.
  • Leading by example and promoting a positive work culture.
Requirements:

To be successful, you will need:

  • A matric qualification.
  • Minimum 12 months' international experience in outbound sales.
  • A proven track record of exceeding team KPIs.
  • An understanding of the importance of good attendance and punctuality.
  • Excellent communication skills.
Benefits:

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive remuneration package.



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