Chief Customer Experience Officer

4 weeks ago


Johannesburg, Gauteng, South Africa Kontak Recruitment Full time
Job Summary

We are seeking a highly experienced and skilled Chief Customer Experience Officer to lead our customer operations and enhance the user experience of our growing platform and team.

About the Role

This is an exceptional opportunity for a seasoned leader with a deep understanding of banking app functionalities, data analytics, and VOC strategy implementation. As a key member of our team, you will be responsible for supervising day-to-day operations in the customer services department, including hiring, training, and performance management.

About You

To succeed in this role, you will require:

  • 6 or more years of supervisory/management experience within customer support services
  • 3 or more years of B2C customer support experience; specific to fintech, eCommerce or similar industries
  • A completed business-related degree
  • Live chat support and transaction monitoring expertise
  • Highly tech-savvy with a deep understanding of banking app functionalities, able to leverage technology to optimize customer support and streamline processes within a digital financial services environment
  • Data analytics and VOC strategy implementation
  • Budget and risk management
  • Knowledge of the KYC process
About Our Company

We specialize in specific niche fields and are committed to equal opportunities for all backgrounds. We operate on a fair process, conducting thorough assessments to ensure the best fit for our clients' needs.

What We Offer

In this role, you can expect:

  • R80 000 - R90 000 CTC per month
  • Permanent position
  • The opportunity to work with a cutting-edge fintech company revolutionizing the way users manage and transfer money through an advanced app
  • Chance to make a real impact on our customers' experiences


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