Managed Services Engineer

2 weeks ago


Durban, KwaZulu-Natal, South Africa NTT DATA Full time

About the Role

We are seeking a talented Managed Services Engineer to join our team at NTT DATA.

Job Description

The Managed Services Cross Technology Engineer (L1) is an entry-level engineering role, responsible for providing a managed service to clients to ensure their IT infrastructure and systems remain operational.

Your Key Responsibilities

  1. Monitor client infrastructure and solutions to identify potential issues.
  2. Investigate first-line incidents and identify the root cause of issues.
  3. Provide telephonic or chat support to clients when required.
  4. Schedule maintenance activity windows for patching and configuration changes.
  5. Follow handover procedures for shift changes to ensure service continuity.
  6. Report and escalate incidents where necessary.
  7. Ensure efficient and comprehensive resolutions of incidents and requests.
  8. Update knowledge articles or create new ones.
  9. Identify opportunities for work optimization and process improvement.

Requirements

To be successful in this role, you will need:

  1. Entry-level experience with troubleshooting and providing support in security, network, data center, systems, and storage administration and monitoring services.
  2. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain.
  3. Basic knowledge of ITIL processes.
  4. A strong understanding of IT infrastructure and systems.

About NTT DATA

NTT DATA is a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer, embracing diversity and inclusion in our workplace. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Apply Today



  • Durban, KwaZulu-Natal, South Africa NTT Full time

    Make a Difference with NTT DATAAt NTT DATA, we're committed to helping clients innovate, optimize, and transform for long-term success. As a Managed Services Engineer, you'll play a critical role in ensuring our clients' IT infrastructure and systems remain operational through proactive incident identification, investigation, and resolution. Your primary...


  • Durban, KwaZulu-Natal, South Africa Professional Career Services Full time

    Job OverviewAt Professional Career Services, we are seeking a highly skilled Senior Civil Engineer Project Manager to join our team. This role will be based in Centurion, South Africa, and will involve working on various projects across the water, mining, and built environment sectors.The ideal candidate will have at least 8-10 years of experience on site,...


  • Durban, KwaZulu-Natal, South Africa Execustaff Recruiting Services Full time

    Automation Engineering Lead**Job Summary**We are seeking an Automation Engineering Lead to join our team at Execustaff Recruiting Services. This role is responsible for designing, building, and implementing automated systems for new and existing production machinery. Key responsibilities include project management, budget and capex planning, machine...


  • Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    We are seeking a highly skilled Customer Service Engineer to provide expert technical assistance to our customers. The ideal candidate will have a degree in Computer Science or a related field and at least two years of experience in a technical support role. Key responsibilities include troubleshooting and resolving technical issues, providing technical...


  • Durban, KwaZulu-Natal, South Africa Professional Resources Partners Pty Ltd Full time

    Job Title: Field Service CNC Sales and Service EngineerLocation: East RandBasic Salary: R35 000 - R45 000 plus company car and benefitsJob SummaryWe are seeking a highly skilled Field Service CNC Sales and Service Engineer to join our team at Professional Resources Partners Pty Ltd. As a key member of our sales and service team, you will be responsible for...


  • Durban, KwaZulu-Natal, South Africa Lerena Recruitment Services Full time

    Job Title: Senior Mechanical EngineerLerena Recruitment Services is seeking a highly skilled Senior Mechanical Engineer to join our team.Job Summary:We are looking for a Senior Mechanical Engineer with a strong background in mechanical design and development to lead our team in creating innovative and efficient mechanical products.Key...


  • Durban, KwaZulu-Natal, South Africa Aim Personnel Services Full time

    Electrical Plant Engineer RoleAt Aim Personnel Services, we are seeking a skilled Electrical Plant Engineer to join our team in Durban. The ideal candidate will have a strong background in electrical power generation and plant operations. Key responsibilities include ensuring the efficient operation of electrical systems, maintaining equipment, and...


  • Durban, KwaZulu-Natal, South Africa Aim Personnel Services Full time

    Electrical Plant Engineer OpportunityWe are seeking an experienced Electrical Plant Engineer to join our team at Aim Personnel Services.Key Responsibilities:Design and implement electrical systems for industrial plantsEnsure compliance with safety regulations and industry standardsCollaborate with cross-functional teams to achieve project goalsDevelop and...


  • Durban, KwaZulu-Natal, South Africa Professional Resources Partners Pty Ltd Full time

    **Job Title:** Field Service Sales and Service Engineer**Location:** East Rand**Basic Salary:** R35 000 - R45 000 plus company car and benefits**Responsibilities:Perform repairs to CNC, LASER and ROBOT systemsConduct preventative maintenance services on CNC machinesBuild and maintain relationships with existing customersIdentify opportunities for business...


  • Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Job Title: Team LeaderJob Summary: We are seeking a highly motivated and experienced Team Leader to join our Customer Service team at WNS Global Services. The successful candidate will be responsible for leading a team of Customer Service Advisors in delivering exceptional customer service and achieving business objectives.Key Responsibilities:Develop and...


  • Durban, KwaZulu-Natal, South Africa Pro Stop Recruitment Services Full time

    We are seeking a highly skilled Database Systems Engineer to join our team at Pro Stop Recruitment Services.Job Summary:This is an exciting opportunity for a motivated and experienced professional to design, implement, and manage database systems that meet the specialized needs of our users. The ideal candidate will have a strong background in database...


  • Durban, KwaZulu-Natal, South Africa Professional Resources Partners Pty Ltd Full time

    **Job Title:** Field Service CNC TechnicianAt Professional Resources Partners Pty Ltd, we are seeking a highly skilled Field Service CNC Technician to join our team. As a Field Service CNC Technician, you will be responsible for providing technical support and repair services for our clients' CNC, LASER, and ROBOT machines.Responsibilities:Field Service...


  • Durban, KwaZulu-Natal, South Africa IOCO Full time

    Job Title: Technical Services IT Service Management SpecialistWe are seeking a skilled Technical Services IT Service Management Specialist to join our ITSM consulting team. The ideal candidate will have in-depth knowledge of CA Service Management (CA SM) and strong consulting, technical, and problem-solving skills.Key Responsibilities:Provide expert guidance...

  • Project Manager

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa Execustaff Recruiting Services Full time

    Project Engineer Job DescriptionAt Execustaff Recruiting Services, we are seeking a highly skilled Project Engineer to join our team. As a Project Engineer, you will be responsible for delivering new projects from quotation stage up to production stage, managing projects, designing processes, and planning budgets and capex.Key Responsibilities:Project...


  • Durban, KwaZulu-Natal, South Africa Pro Stop Recruitment Services Full time

    Key Responsibilities:We are seeking a skilled Database Systems Engineer to join our team at Pro Stop Recruitment Services. The successful candidate will be responsible for developing, implementing, and optimizing SQL databases and queries.As a Database Systems Engineer, you will collaborate with stakeholders to gather and analyze business requirements. You...


  • Durban, KwaZulu-Natal, South Africa Tumaini Consulting Full time

    About the Role: We are seeking a highly skilled Mechanical Engineer to lead our Building Services department. The successful candidate will have significant experience in running large and mega-sized projects with minimal supervision.Key Responsibilities:Run large and mega size projects with no supervisionRun the project financial management aspect...


  • Durban, KwaZulu-Natal, South Africa Goldman Tech Resourcing Full time

    We are seeking a highly skilled Senior Mechanical Engineer to join our team at Goldman Tech Resourcing. The ideal candidate will have a strong background in building services, with a focus on HVAC systems, plumbing, and fire protection systems.Key Requirements:Professionally registered with ECSA as either PrEng or PrTech10 years of experience in mechanical...


  • Durban, KwaZulu-Natal, South Africa NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Your day at NTT DATAThe Managed Services Cross Technology Engineer (L1) is an entry-level engineering role, responsible for...


  • Durban, KwaZulu-Natal, South Africa IOCO Full time

    Are you ready to take your technical skills to the next level? We're seeking a Customer Service Engineer I to join our team at iOCO Infrastructure Services.This role involves providing high-quality customer service and technical support to our clients, troubleshooting technical issues, and ensuring customer satisfaction through effective communication and...


  • Durban, KwaZulu-Natal, South Africa WNS Global Services Full time

    Job SummaryAs a Deputy Manager at WNS Global Services, you will play a crucial role in ensuring the quality management system is designed and implemented effectively. Your responsibilities will include ensuring the attributes of the Quality Management System are properly designed and implemented, conducting deep dives, RCA, and creating control plans, as...