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Head of Underwriting and Strategic Leadership

2 months ago


Centurion, Gauteng, South Africa PSG Insure Full time
Job Summary

We are seeking a highly experienced and skilled Head of Underwriting to join our team at PSG Insure. The successful candidate will be responsible for leading our underwriting function and driving strategic initiatives to improve our business performance.

Key Responsibilities
  1. Strategic Leadership
  • Develop and implement a comprehensive underwriting strategy to drive business growth and profitability.
  • Identify key areas for improvement and develop plans to address them.
  • Collaborate with cross-functional teams to ensure alignment and effective execution of underwriting initiatives.
Operations Management
  • Oversee the underwriting value chain and associated systems to ensure efficiency and effectiveness.
  • Develop and implement processes to improve underwriting performance metrics.
  • Ensure adherence to service level agreements (SLAs) and key performance indicator (KPI) targets.
  • Manage a team of underwriters and provide guidance and support to ensure they have the necessary skills and resources to perform their duties effectively.
Profitability
  • Develop and implement strategies to improve binder profitability and retention of existing clients.
  • Identify opportunities for new business growth and organic growth.
Stakeholder/Relationship Management/Customer Service
  • Build and maintain strong relationships with key stakeholders, including advisers and clients.
  • Resolve adviser queries, escalations, and complaints in a timely and professional manner.
Compliance and Risk Management
  • Ensure compliance with regulatory requirements and industry standards.
  • Identify and mitigate risks associated with underwriting activities.
Requirements
  1. Education and Qualifications
  • Bachelor's degree in a relevant field.
  • FAIS and RE compliant.
Experience
  • Minimum 10 years of experience in underwriting, with at least 5 years in a senior management role.
  • Proven track record of driving financial and operational performance within a division.
Skills and Competencies
  • Excellent leadership and management skills.
  • Strong analytical and problem-solving skills.
  • Ability to communicate effectively with stakeholders at all levels.
  • Deep understanding of the South African insurance market and outsource/binder environment.
  • Demonstrable knowledge of personal and commercial lines underwriting.
  • Policy administration system experience and a solid understanding of how insurance systems work.
  • Experience with workflow systems and the enhancement thereof.