Multilingual Technical Support Executive

4 days ago


Randburg, Gauteng, South Africa Sabenza IT & Recruitment Full time
Job Overview

Sabenza IT & Recruitment is seeking a Senior IT Support Specialist to join our dynamic Service Desk team. This role involves providing first-line technical support, troubleshooting, and service restoration to ensure optimal system performance and user experience.

Key Responsibilities:

  • Deliver remote technical support for laptops, desktops, LAN issues, applications, and mobile devices.
  • Manage incident management, service requests, and troubleshooting via telephone, web tickets, chat, and email.
  • Carry out registry fixes, patch upgrades, virus troubleshooting, and small form factor troubleshooting (iOS, Android, Windows).
  • Own and resolve customer issues efficiently, ensuring a high level of service and satisfaction.
  • Maintain accurate documentation of customer interactions and technical resolutions.
  • Comply with Service Level Agreements (SLAs) and ITIL best practices.
  • Elevate unresolved incidents as per company processes.
  • Work in rotational shifts to provide 24/7 support.
Requirements
  • Minimum 12-18 months of experience in a busy ICT Service Desk environment.
  • Strong analytical and problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
  • Knowledge of ITIL best practices and service management.
  • Experience with basic networking, OS troubleshooting, security protocols, and system diagnostics.
  • Excellent verbal and written communication skills in German & English.
  • Able to multitask, prioritize workloads, and work under pressure.
  • Strong customer service orientation, with a proactive and patient approach.


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