German-Speaking Technical Support Executive

7 days ago


Randburg, Gauteng, South Africa Sabenza IT & Recruitment Full time

We are looking for a Senior Technical Support Executive fluent in German & English to join our dynamic Service Desk team. This role involves providing first-line technical support, troubleshooting, and service restoration to ensure optimal system performance and user experience. The ideal candidate will possess strong analytical, communication, and problem-solving skills to deliver high-quality IT support.

Key Responsibilities:

  • Provide remote technical support for laptops, desktops, LAN issues, applications, and mobile devices.
  • Handle incident management, service requests, and troubleshooting via telephone, web tickets, chat, and email.
  • Perform registry fixes, patch upgrades, virus troubleshooting, and small form troubleshooting (iOS, Android, Windows).
  • Own and resolve customer issues efficiently, ensuring a high level of service and satisfaction.
  • Maintain accurate documentation of customer interactions and technical resolutions.
  • Ensure adherence to Service Level Agreements (SLAs) and ITIL best practices.
  • Escalate unresolved incidents as per company processes.
  • Work in rotational shifts to provide 24/7 support.

Requirements:

  • 12-18 months of experience in a busy ICT Service Desk environment.
  • Strong analytical and problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
  • Knowledge of ITIL best practices and service management.
  • Experience with basic networking, OS troubleshooting, security protocols, and system diagnostics.
  • Excellent verbal and written communication skills in German & English.
  • Ability to multitask, prioritize workloads, and work under pressure.
  • Strong customer service orientation, with a proactive and patient approach.

If you are passionate about IT support and fluent in German, apply now and take the next step in your career

#J-18808-Ljbffr

  • Randburg, Gauteng, South Africa Ananzi Full time

    German-speaking Call Centre Employee Sales? We're Hiring: German-Speaking Customer Service SuperstarDo you have a passion for solving problems and making customers happy? Are you fluent in German? We want YOU to join our dynamic teamWhat You'll Be Doing:Resolving consumer complaints with precision and empathy.Providing exceptional inbound and outbound...


  • Randburg, Gauteng, South Africa Fempower Personnel Full time

    German-speaking Call Centre Employee SalesDo you have a passion for solving problems and making customers happy? Are you fluent in German? We want YOU to join our dynamic teamWhat You'll Be Doing :Resolving consumer complaints with precision and empathyProviding exceptional inbound and outbound telephonic support, including chat and back-office...


  • Randburg, Gauteng, South Africa Sabenza IT & Recruitment Full time

    About the RoleSabenza IT & Recruitment is looking for a Technical Support Expert - German Language to join our Service Desk team. As a key member of our team, you will provide first-line technical support, troubleshooting, and service restoration to ensure optimal system performance and user experience.Key Responsibilities:Provide remote technical support...


  • Randburg, Gauteng, South Africa Sabenza IT & Recruitment Full time

    Service Desk RoleWe are seeking a Multilingual Technical Support Executive to join our dynamic Service Desk team. As a key member of our team, you will provide first-line technical support, troubleshooting, and service restoration to ensure optimal system performance and user experience.Key Responsibilities:Provide remote technical support for laptops,...


  • Randburg, Gauteng, South Africa Moore Full time

    Moore Johannesburg is a successful professional services firm, specializing in Advisory, Audit & Assurance and Taxation, within the Moore Global Network. We provide world-class services to our global client base. Our firm is located in Parktown Johannesburg, and we take pride in supporting our clients in many different industries and sectors. Our focus is on...


  • Randburg, Gauteng, South Africa Sabenza IT & Recruitment Full time

    Job OverviewSabenza IT & Recruitment is seeking a Senior IT Support Specialist to join our dynamic Service Desk team. This role involves providing first-line technical support, troubleshooting, and service restoration to ensure optimal system performance and user experience.Key Responsibilities:Deliver remote technical support for laptops, desktops, LAN...


  • Randburg, Gauteng, South Africa Fempower Personnel Full time

    About Fempower PersonnelWe are a leading recruitment agency specializing in staffing solutions for the travel and tourism industry. Our mission is to provide exceptional candidates to our clients, ensuring their business success.Job DescriptionAs a German-Speaking Customer Service Agent, you will be responsible for resolving consumer complaints with...


  • Randburg, Gauteng, South Africa Ananzi Full time

    Company OverviewAnanzi is a dynamic and fast-paced company seeking a highly skilled German-speaking customer service agent to join our team. Our company prides itself on providing exceptional support to our customers, and we are looking for an individual who shares our passion for delivering top-notch service.


  • Randburg, Gauteng, South Africa AGC Mining Recruitment Pty Ltd Full time

    AGC Mining Recruitment Pty Ltd seeks a highly motivated and results-driven Technical Account Executive to join their sales team.About the Role:As a Technical Account Executive, you will be responsible for driving sales, providing technical sales support to customers, and managing key customer accounts.Your key responsibilities will include attending to...


  • Randburg, Gauteng, South Africa Fempower Personnel Full time

    About This RoleWe are seeking a highly motivated and customer-focused individual to join our team as a German-Speaking Customer Service Agent. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring customer satisfaction.Key AccountabilitiesProvide exceptional customer support through inbound and outbound...


  • Randburg, Gauteng, South Africa Executive Placings Full time

    Executive Placings is seeking a highly skilled Technical Application Support Specialist to join their team in the Tourism / Hospitality space.Job Description:The ideal candidate will be responsible for resolving customer requests and problems relating to core business applications, databases integration, and reports.Responsibilities:Log incidents, problems,...


  • Randburg, Gauteng, South Africa The Global Talent Co. Full time

    About This Role:We are seeking a skilled Sales Specialist to join our team as a full-time remote worker. As a German-speaking specialist, you will be responsible for securing contracts with diverse clients, including cities, municipalities, sports clubs, private individuals, and businesses.Your key responsibilities include client engagement, sales...


  • Randburg, Gauteng, South Africa Sabenza IT & Recruitment Full time

    Job SummaryWe are seeking a Senior Technical Support Executive fluent in German & English to join our dynamic Service Desk team. This role involves providing first-line technical support, troubleshooting, and service restoration to ensure optimal system performance and user experience.Key Responsibilities:Deliver remote technical support for laptops,...


  • Randburg, Gauteng, South Africa Moore Full time

    Mission-driven professionals are encouraged to apply for this exciting opportunity at Moore Johannesburg. As a senior accountant, you will play a key role in supporting our German-speaking clients and contributing to our team's success.The ideal candidate will possess a strong background in financial accounting, excellent numerical skills, and experience in...


  • Randburg, Gauteng, South Africa Fempower Personnel Full time

    Fempower Personnel Job OpportunityWe are a leading recruitment agency specializing in staffing solutions for the travel and tourism industry. We are currently looking for a highly skilled and customer-focused individual to join our team as a German-Speaking Customer Service Agent.Job DescriptionThis is an exciting opportunity to join our team as a...


  • Randburg, Gauteng, South Africa Lingoda Full time

    Our mission is to build bridges through life-changing language learning. Lingoda is a fast-growing online language school aspiring to provide a human-centric, personalised and seamless learning experience unmatched by competitors.In our teacher-led classes, supported by the latest technologies and a unique curriculum, you have the opportunity to empower...


  • Randburg, Gauteng, South Africa BGA Recruitment Full time

    About the RoleWe are seeking a Dedicated German Language Support Expert to join our team at BGA Recruitment. As a Fluent German Speaker, you will be responsible for providing exceptional customer service to internal and external clients.Your key responsibilities will include:Ensuring that calls are answered timeously, handled efficiently, politely, and...


  • Randburg, Gauteng, South Africa BGA Recruitment Full time

    We are seeking a Multilingual Client Care Specialist to provide high-quality customer service to our clients.Key Responsibilities:Respond to client inquiries in a timely and efficient manner.Handle inbound and outbound calls with professionalism and courtesy.Maintain accurate records of client interactions.Prepare and submit reports as...


  • Randburg, Gauteng, South Africa Ananzi Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented customer service representative to join our team. The ideal candidate will have excellent communication skills, both written and verbal, and be fluent in German. They will also possess strong problem-solving skills and the ability to work under pressure.Key Responsibilities:Responding to...


  • Randburg, Gauteng, South Africa Executive Placings Full time

    Executive Placings is seeking a highly skilled IT Infrastructure Support Analyst to provide support for applications, systems, and databases.About the Position:The successful candidate will have experience working with MS SQL Server and constructing SQL queries, as well as good knowledge of Information system terminologies, concepts, functions, policies, and...