NOC Network Operations Coordinator

3 weeks ago


Centurion, Gauteng, South Africa ICTEngage Full time
Job Summary

This role is responsible for ensuring the smooth operation of our network infrastructure and providing exceptional client service. The successful candidate will serve as a liaison between clients and the Technical Support team, addressing client-reported incidents and maintaining open communication throughout the resolution process.

Key Responsibilities
  • Monitor and implement escalation procedures to maintain network stability
  • Provide first-line support to designated clients and act as remote support for core engineers as needed
  • Manage access control for the Centurion Data Centre, contributing to overall security and efficiency
  • Act as the first contact for clients reporting technical issues via call or email
  • Handle support calls courteously and efficiently for the Technical Support team
  • Follow up with clients to verify the status of their service after receiving issue resolution notifications
  • Provide clients with updates on the progress of their tickets
  • Proactively inform clients and partners about scheduled maintenance or system upgrades
  • Check in with after-hour support technicians regarding escalated tickets
Requirements
  • Strong customer service abilities
  • Capable of working effectively in a fast-paced environment
  • Proficient in organizing, administrative tasks, typing, and problem-solving
  • Ability to follow processes and instructions thoroughly and take responsibility for tasks
  • Reliable, punctual, and maintains a professional appearance
  • Adaptable to changes with ease
  • Demonstrates professionalism in phone and email communication
Benefits
  • R10 000 per month
  • Medical Insurance
  • Pension
  • 1 week off and 1 week on
  • On-site


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