NOC Network Operations Coordinator
3 weeks ago
This role is responsible for ensuring the smooth operation of our network infrastructure and providing exceptional client service. The successful candidate will serve as a liaison between clients and the Technical Support team, addressing client-reported incidents and maintaining open communication throughout the resolution process.
Key Responsibilities- Monitor and implement escalation procedures to maintain network stability
- Provide first-line support to designated clients and act as remote support for core engineers as needed
- Manage access control for the Centurion Data Centre, contributing to overall security and efficiency
- Act as the first contact for clients reporting technical issues via call or email
- Handle support calls courteously and efficiently for the Technical Support team
- Follow up with clients to verify the status of their service after receiving issue resolution notifications
- Provide clients with updates on the progress of their tickets
- Proactively inform clients and partners about scheduled maintenance or system upgrades
- Check in with after-hour support technicians regarding escalated tickets
- Strong customer service abilities
- Capable of working effectively in a fast-paced environment
- Proficient in organizing, administrative tasks, typing, and problem-solving
- Ability to follow processes and instructions thoroughly and take responsibility for tasks
- Reliable, punctual, and maintains a professional appearance
- Adaptable to changes with ease
- Demonstrates professionalism in phone and email communication
- R10 000 per month
- Medical Insurance
- Pension
- 1 week off and 1 week on
- On-site
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