
Operational Efficiency Specialist
3 days ago
Osiris Trading is seeking a Contact Centre Operations Lead to join our team. In this role, you'll be responsible for participating in the formulation of strategies and plans for sustainable growth, focusing on communication strategies and scalability.
Developing standard operating procedures to ensure efficient departmental operation and service delivery is a key aspect of this role. You'll also research and implement innovative strategies and processes across the organization.
We're looking for a candidate who can use business tools and metrics to identify opportunities to improve the customer experience and increase customer value. They should also be able to analyze performance barriers to remove obstacles and enhance the customer experience.
This role requires a pro-active approach to identifying and resolving day-to-day issues faced by Service Managers. The successful candidate will drive the resolution of escalated business issues or opportunities and implement long-term preventative measures.
As a Contact Centre Operations Lead, you'll provide directives to Service Managers to ensure efficacy in managing customer contact and business projects aligned with business strategy and objectives.
You'll drive effective resource planning, consistency with all teams, and high-quality performance by monitoring and managing work output. Conducting diagnostic tests to develop hosts' necessary skills is also an essential part of this role.
The successful candidate will oversee 24/7 functions during non-office hours and ensure Hosts have access to knowledge bases and training solutions.
Facilitating coaching sessions with management teams to transfer business skills and knowledge is another crucial aspect of this role.
The Contact Centre Operations Lead keeps stakeholders updated on customer service feedback, trends, issues, and opportunities. Providing additional operational solutions to achieve business objectives is also a key responsibility.
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Supply Chain Efficiency Specialist
1 day ago
Johannesburg, Gauteng, South Africa Tbwa ChiatDay Inc Full timeOperations ExpertiseWe are seeking a highly experienced Supply Chain Efficiency Specialist to join our team at Takealot. As a key member of our operations department, you will be responsible for driving process improvements and optimizing supply chain operations.The successful candidate will have a deep understanding of logistics and supply chain principles,...
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Operational Efficiency Analyst
4 days ago
Johannesburg, Gauteng, South Africa Adv Global Group Full timeJoin Adv Global Group as a Process Specialist and contribute to driving business success through process optimisation.This exciting opportunity will challenge you to think critically, collaborate with cross-functional teams, and develop innovative solutions to drive business growth.Key Responsibilities:Analyse and improve business processes to increase...
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Operational Efficiency Expert
4 days ago
Johannesburg, Gauteng, South Africa Indsafri Full timeIndsafri is seeking an Operational Efficiency Expert to join our team. In this role, you will be responsible for analyzing and improving operational processes to enhance efficiency and customer experience.The ideal candidate will have a strong background in business process modelling, data analysis, and system development lifecycle (SDLC). They will also...
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Operations Efficiency Consultant
5 days ago
Johannesburg, Gauteng, South Africa Batho Pele Top Services Full timeJob Description:At Batho Pele Top Services, we are seeking an Operations Efficiency Consultant to join our team. As a key member of our operations team, you will be responsible for developing and implementing technical solutions and methodologies for operations and maintenance service delivery.Responsibilities:Develop and implement technical solutions and...
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Operational Efficiency Expert
3 days ago
Johannesburg, Gauteng, South Africa Spane4all Full timeJob OverviewWe are seeking an Operational Efficiency Expert to join our team at Spane4all. As a key member of our leadership team, you will be responsible for driving operational efficiency across the organization by implementing the Business Intelligence strategy and translating tactical strategies into actionable goals.Your Main ResponsibilitiesYou will...
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Operational Efficiency Specialist
1 week ago
Johannesburg, Gauteng, South Africa M-KOPA Kenya Limited Full timeAbout UsM-KOPA is driven by a commitment to financial inclusion, providing essential products to underbanked communities. As a Strategic Project Manager, you will be empowered to lead strategic projects that drive growth and operational excellence across our South African market.
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Operations Specialist
9 hours ago
Johannesburg, Gauteng, South Africa Tbwa ChiatDay Inc Full timeJob SummaryWe are seeking an experienced Operations Specialist to join our team in Johannesburg. As a key member of our operations team, you will play a critical role in ensuring the smooth and efficient management of our warehousing functions.
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Energy Efficiency Specialist
3 days ago
Johannesburg, Gauteng, South Africa Macdonald & Company Full timeWe are seeking a detail-oriented professional with 3 to 5 years of experience in property management, with direct accountability for utilities—either within a property fund or via a service provider. Key Responsibilities:Monitor energy consumption across multiple propertiesOptimise billing processes to reduce costsLiaise with municipalities on utility...
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Operational Efficiency Manager
2 days ago
Johannesburg, Gauteng, South Africa Nedbank Full timeNedbank is seeking a talented Operational Efficiency Manager to join our team. This role involves designing and executing process improvement initiatives, as well as developing and implementing process enhancement strategies.Key Responsibilities:Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of...
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Chlorine Plant Efficiency Specialist
22 hours ago
Johannesburg, Gauteng, South Africa Turner & Townsend Full timePlant Operations Optimization ExpertWe are looking for a highly skilled engineer with expertise in optimizing plant operations and production processes. The successful candidate will be responsible for leading and managing various engineering projects aimed at enhancing plant efficiency, safety, and production capacity.Main responsibilities...
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Store Efficiency Manager
1 day ago
Johannesburg, Gauteng, South Africa GalXBoy Full timeRetail Operations RoleAs a key member of our retail operations team, you will lead and manage the operations of all retail stores, ensuring optimal levels of efficiency and customer satisfaction. You will collaborate with senior leadership to develop and implement company-wide operational strategies aimed at optimizing sales, improving efficiency, and...
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Business Operations Specialist
2 days ago
Johannesburg, Gauteng, South Africa Rmbwestport Full timeAbout The RoleWe are seeking an experienced Business Operations Specialist to join our team at Rmbwestport.The successful candidate will have a proven track record in managing financial transactions and mitigating operational risks.This role involves collaborating with various stakeholders to ensure data integrity, streamlining processes, and enhancing the...
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Business Efficiency Strategist
1 day ago
Johannesburg, Gauteng, South Africa DVT Full timeBusiness Efficiency StrategistWe are seeking an experienced Business Efficiency Strategist to join our team in Cape Town or Gauteng. As a key member of our operations team, you will play a pivotal role in driving continuous improvement initiatives and implementing innovative solutions to enhance operational efficiency.Key ResponsibilitiesAnalyze and optimize...
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Business Operations Specialist
4 days ago
Johannesburg, Gauteng, South Africa ELITE CAPITAL Full timeELITE CAPITAL is currently looking for a Business Operations Specialist to assist with sales administration tasks.The ideal candidate will have a strong understanding of sales administration and excellent communication skills.The key responsibilities of this role include:Sales administrationCommunication with customersProblem-solving and critical...
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Remote Operations Specialist
4 days ago
Johannesburg, Gauteng, South Africa Awetomate Full timeAwetomate is seeking a highly skilled Remote Operations Specialist to join our team. This is a remote position that requires exceptional organizational and project management skills. The ideal candidate will have experience in managing multiple projects simultaneously, ensuring timely completion, and maintaining seamless communication with team members.Key...
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Optimization and Efficiency Professional
4 hours ago
Johannesburg, Gauteng, South Africa PnS Group Full timeRequired QualificationsTo be considered for this role, you will need:National certificate in business administration, Retail Operations Management, or equivalent qualification;2 years of experience in operations within the retail and wholesale sector, with at least 1 year in a supervisory role;Proven track record of driving operational efficiency, sales, and...
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Operations Specialist
5 days ago
Johannesburg, Gauteng, South Africa Siyavula Foundation Full timeAbout Siyavula Foundation:Siyavula Foundation is a non-profit organization dedicated to improving education in Africa through the use of technology. We believe that every child deserves access to quality education, and we are committed to making a positive impact on their lives.We are seeking a motivated and results-driven Operations Specialist to join our...
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Manufacturing Efficiency Expert
1 week ago
Johannesburg, Gauteng, South Africa CA Mining Full timeCareer Opportunity at CA Mining: Join our team of professionals who drive excellence in manufacturing and industrial processes.Job Overview:We are looking for an experienced Manufacturing Efficiency Expert who will lead process improvements and optimize manufacturing operations to achieve operational excellence and meet production targets.Analyze and...
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Brewing Operations Specialist
5 hours ago
Johannesburg, Gauteng, South Africa Heineken Full timeJob Summary:The Brewing Operations Specialist will be responsible for leading the reliability efforts of the Brewing department while on shift. This includes taking the lead on problem-solving, managing schedule maintenance actions, and owning training of the operational team towards autonomous maintenance requirements.Main Responsibilities:Take the lead on...
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Industrial Efficiency Engineer
1 week ago
Johannesburg, Gauteng, South Africa CA Mining Full timeWe are seeking a talented Industrial Efficiency Engineer who will drive process improvements and optimize manufacturing operations to achieve operational excellence and meet production targets.Job Description:The successful candidate will be responsible for analyzing and optimizing manufacturing and industrial processes to improve efficiency and reduce...