Sales Trainer Position

2 weeks ago

Cape Town, Western Cape, South Africa CallForce Full time
Sales Trainer Job Description

We are seeking an experienced Sales Trainer to enhance the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our Business Process Outsourcing (BPO) Business.

Key Responsibilities:
  • Training Program Development:

Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns. Ensure the training programs are engaging, interactive, and effective in improving sales skills and product knowledge.

  • Training Delivery:

Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques. Utilize various training methods, including role-playing, case studies, and group discussions, to ensure the training content is well-received and understood.

  • Sales Coaching:

Provide one-on-one coaching and mentorship to sales consultants, identifying strengths and areas for improvement and offering actionable feedback. Help sales consultants to develop their skills and confidence in handling sales objections and closing deals.

  • Performance Evaluation:

Monitor and evaluate the performance of sales consultants through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills and improve performance.

  • Sales Techniques:

Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes. Ensure sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.

  • Product Knowledge:

Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers. Provide ongoing training and support to help sales consultants stay up-to-date with product knowledge and industry trends.

  • Compliance and Regulations:

Educate sales consultants on industry regulations, compliance requirements, and ethical sales practices. Ensure sales consultants are aware of the importance of adhering to these regulations and understand the consequences of non-compliance.

  • Documentation:

Maintain accurate records of training sessions, attendance, and performance improvement plans. Utilize these records to track progress, identify areas for improvement, and make data-driven decisions to enhance training programs.

  • Continuous Improvement:

Stay up-to-date with industry trends and best practices in sales training and incorporate them into the training curriculum. Continuously evaluate and improve training programs to ensure they remain effective and engaging for sales consultants.

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