Career Opportunities as Funeral Services Professionals

18 hours ago


Johannesburg, Gauteng, South Africa Energy at Work Projects Full time
About the Role

We are seeking highly motivated and dedicated individuals to join our dynamic call center team as Funeral Customer Services Consultants. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely responses to customer inquiries, and effectively resolving complaints.

Responsibilities
  • Maintain positive relationships with customers through empathetic and professional interactions
  • Respond promptly to customer inquiries via various communication channels
  • Acknowledge and skillfully resolve customer complaints
  • Develop thorough understanding of our products to provide comprehensive answers to customer queries
  • Keep detailed records of customer interactions, transactions, comments, and complaints
  • Provide valuable feedback on the efficiency of the customer service process
Requirements
  • Matric: High school diploma or equivalent
  • Clean ITC and Criminal Record: Ensure your financial and criminal records are clear
  • Customer Service Experience: Proven experience as a customer service consultant
  • Long Term Insurance Know-How: Minimum 2 years of experience in Long Term Insurance
  • Call Center Proficiency: A minimum of 2 years of call center experience
  • NQF Level 5 Wealth Management Certificate: Possess this qualification
  • DOFA Compliance: DOFA applies to registered candidates
Compensation Package

We offer a competitive salary range of approximately R250,000 - R350,000 per annum, depending on experience and qualifications. This package also includes benefits such as opportunities for career growth, training, and development in a dynamic and supportive work environment.



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