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Retail Department Manager

2 months ago

Plettenberg Bay, Western Cape, South Africa TransEra Solutions Full time

Our client, a multinational retail conglomerate, is seeking a Department Manager to oversee the operations of their stores across various regions.

The successful candidate will be responsible for attracting and growing our customer base, increasing market share, turnover, and profitability.

Main Objectives

To provide exceptional customer service, ensuring a world-class shopping experience for our customers, and minimizing risk while increasing profitability in the store.

Key Outcomes

• Provide exceptional customer service to internal and external customers

• Recruit, select, manage, and develop people to meet competence requirements

• Participate in a team to ensure achievement of department and store goals

• Manage the implementation and integration of new initiatives to achieve project goals

• Participate in general store operational duties

• Supervise and coach staff to meet competence requirements

• Job-specific responsibilities as per Job Profile (dependent on position)

Key Competencies

• Passion for the Customer - establish lifelong relationships with our customers

• Passion for Retail and Selling

• Living the Brand: Personal leadership and attitude to work

• Versatile communication skills

• Proven team leadership skills

• Action and results-oriented

• Assertive and proactive

• Problem-solving and decision-making skills

• Computer literacy skills

• Commercial acumen and numeracy

• Attention to detail

• Creative and innovative, keeping up to date on retail trends

Minimum Role Requirements

• Entry Requirement: Grade 11 or NQF3 completed, and Grade 12 will be advantageous

• Retail and/or Business Management Diploma would be advantageous

• 2-5 years of role experience as a Supervisor or Manager in a Clothing Store

• Retail experience highly advantageous

• Team Management would be advantageous

• Leadership and Management experience would be advantageous

• Ability to work shifts that meet operational requirements