IT Transformation Consultant

7 days ago


Cape Town, Western Cape, South Africa Hire Resolve Full time

Job Description

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We are seeking an IT Transformation Consultant to join our client's team. The ideal candidate will have experience in IT or digital transformation, with a focus on configuring, customizing, scripting, and integrating systems like CRM, reporting, and customer service platforms.

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Main Responsibilities

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  1. Configure, customize, and integrate CRM, reporting, customer service systems, and other related tools.
  2. Collaborate with the IT Manager to execute digital transformation initiatives on time and within scope.
  3. Automate repetitive processes, integrate systems using APIs, and create custom workflows for improved operational efficiency.
  4. Provide technical insight and hands-on implementation support for system upgrades, changes, and integrations.
  5. Act as the go-to technical specialist for digital transformation tasks, including troubleshooting, custom scripting, and technical problem-solving.
  6. Document technical specifications, process maps, and technical configurations to ensure knowledge transfer.
  7. Ensure high-quality execution of projects, aligning technical capabilities with strategic business goals.
  8. Maintain close collaboration with internal stakeholders to understand their requirements and support them through the digital transformation process.
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Requirements

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  • Degree or diploma/certification in a relevant field or equivalent work experience.
  • 3-5 years of experience in IT/digital transformation roles.
  • Prior experience in CRM systems, customer support platforms, reporting tools, or similar systems is highly desirable.
  • Strong understanding of IT environments and cloud-based systems.
  • Experience with CRM platforms (e.g., Zoho, Salesforce, or similar) and familiarity with customization and integration of these types of systems.
  • Proficiency in scripting languages (e.g., Python, JavaScript) for custom workflows or automations.
  • Experience with API integration for linking different platforms and data sources.
  • Knowledge of robust software engineering principles is advantageous.
  • Proven experience in digital transformation projects, including process analysis, requirement gathering, and stakeholder engagement.
  • Understanding of best practices in system integration and workflow optimization.
  • Strong problem-solving skills with an ability to troubleshoot technical challenges efficiently.
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Benefits

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  • Competitive salary based on experience.
  • Opportunity to contribute to open-source projects (desirable).
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About Hire Resolve

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Hire Resolve is a leading recruitment agency specializing in IT and digital transformation professionals.

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Contact Information

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Please contact us at itcareershireresolve.za.com if you are interested in this opportunity.



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