Global Patient Care Coordinator

2 days ago


Cape Town, Western Cape, South Africa TTEC Full time

Job Overview: Global Patient Care Coordinators play a crucial role in ensuring seamless patient experiences across various healthcare services. As a Senior Healthcare Customer Service Representative, you'll be part of this mission in Cape Town, South Africa.

Your Key Responsibilities:

  • Handle incoming communications from customers on diagnostic imaging, life care solutions, surgical or biomedical services.
  • Conduct thorough research to provide accurate answers for customers.
  • Work flexible hours to support USA customers, potentially extending into late nights.

Requirements:

  • At least 2 years of customer service experience plus some post-secondary education.
  • Ability to think critically and make informed decisions.
  • Solution-oriented approach to customer satisfaction.
  • Proficiency with computer systems.

Our Offer:

  • Supportive leadership and career growth opportunities.
  • Inclusive organization culture.
  • Diverse team environment.
  • Competitive benefits package.


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