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Patient Journey Coordinator
1 week ago
Responsibilities:
• Patient Support: Provide prompt and accurate responses to patient inquiries, offering guidance on eligibility checks, health information, and clinic policies.
• Appointment Management: Coordinate appointment bookings, ensuring all necessary information is provided and scheduled with relevant healthcare professionals.
• Data Management: Maintain accurate and up-to-date patient records, raise invoices, and compile data for service reports.
• Collaboration: Work closely with our team to ensure effective communication, identify and escalate risks, and contribute to service improvement initiatives.
• Compliance: Conduct compliance checks, report incidents, and maintain mandatory training completion.
