Application Maintenance and Support Technician
7 days ago
We understand the importance of supply chains and providing value-added solutions. With an extensive network across Southern Africa, we offer a comprehensive logistics solution catering to client and fleet needs.
Job DescriptionThis role requires a unique blend of technical skills and soft skills. The ideal candidate will be able to communicate effectively, work independently, and thrive in a fast-paced environment. Proficiency in Microsoft O365 and third-party applications is desired.
Key Responsibilities- Manage and maintain in-house software applications.
- Develop a strong understanding of database concepts and apply best practices.
- Use TSQL to manage databases efficiently.
- Assist with hardware installations and provide user training.
- Support the rollout of new applications and maintain level 1 support.
- Resolve tickets promptly and maintain accurate master data.
- Provide feedback on system enhancements and occasionally visit customer sites.
- Matric or equivalent qualification.
- Degree, diploma, or certification in IT or related studies preferred.
- 1–3 years of experience in an IT helpdesk environment.
- Strong SQL knowledge and familiarity with remote software.
- A driver's license and own vehicle are required.
- Excellent verbal and written English communication skills.
- Ability to analyze and resolve problems, multitask, and prioritize tasks.
- Customer service orientation and strong teamwork skills.
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