IT Support and Maintenance Expert

2 days ago


Durban, KwaZulu-Natal, South Africa KJT Information Technology Full time

Job Description
As an IT Technician at KJT Information Technology, your primary focus will be on delivering top-notch technical support and maintenance services for our clients. This includes troubleshooting complex technical issues, implementing preventative maintenance measures, and ensuring system reliability. You will work closely with clients to understand their needs and develop tailored solutions, utilizing your expertise in computer hardware, operating systems, and software. With a strong emphasis on quality and customer satisfaction, this role demands a high level of professionalism and attention to detail.

Responsibilities
- Analyze and resolve complex technical problems efficiently
- Implement proactive maintenance strategies to minimize system downtime
- Develop and implement effective backup and recovery procedures
- Automate administrative tasks using scripting and coding techniques
- Collaborate with clients to understand their business objectives and develop customized solutions
- Ensure accurate documentation of systems, processes, and technical information

Requirements
- Proven experience in IT support and maintenance (minimum 3-5+ years)
- Possess relevant certifications such as A+, N+, MCSA, MCSE, M365 Fundamentals, Azure Fundamentals, VMware Certified
- Strong understanding of computer hardware, operating systems, and software, including Microsoft Office, Windows, and MS Exchange/Outlook
- Excellent communication and interpersonal skills for interacting with clients, vendors, and colleagues
- Ability to meet tight deadlines in a fast-paced environment
- Strong analytical, problem-solving, and multitasking abilities
- High degree of responsibility, dependability, and punctuality

Benefits
We are committed to investing in our employees' growth and development. Our comprehensive training programs and competitive salary package ensure you have the tools and resources needed to excel in your career.



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