Operational Team Leader

5 days ago

Durban, KwaZulu-Natal, South Africa RTT Full time
Job Summary

We are seeking a highly skilled and experienced Operational Team Leader to join our team at RTT. The successful candidate will be responsible for overseeing the performance compliance of contracted drivers in assigned stores/clusters, ensuring quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and legal/regulatory requirements.

Key Responsibilities
  • Manage performance objectives of clusters, monitor and apply corrective measures on performance exceptions in accordance with policies and procedures and escalate to area manager for disciplinary or penalty actions.
  • Coordinate, manage and control contracted driver availability schedules daily and weekly as per cluster requirements.
  • Conduct daily and weekly compliance checks on drivers and assets to ensure that all drivers have the necessary resources and tools available in working order and that they meet all legal and regulatory conditions to deliver their services to RTT.
  • Provide physical support and issue assets, uniforms, and campaign-related articles to drivers, ensuring AODs are completed and submitted to the admin team within the required timeframe.
  • Maintain daily face-to-face interaction with independent contractors, execute on-the-job training where required, and deal with driver queries promptly.
  • Obtain driver feedback and feedback to the business, actively pursuing plans to address any barriers to performance and/or to improve alignment to the business imperatives.
  • Review and make recommendations to improve driver self-service to empower drivers to obtain the required resources to deliver against the expectations of the business.
  • Engage with contracted drivers on all facets of the business, determine if there are any challenges they are experiencing, and actively work to resolve driver issues that will inhibit performance, raise caveats, and training opportunities.
  • Accurately and timeously report in-field incidents/accidents in line with company departmental policies, provide all support functions to contracted drivers on incidents and accidents, and accurately and timeously complete incident/accident reports for timeous submission to relevant departments.
  • Contribute to the continuous improvement of the cluster through making recommendations and suggestions to the Area Manager.
  • Collate and submit budget inputs as required.
Requirements
  • Grade 12 or equivalent at NQF level 4 (essential)
  • Diploma in supply chain management/transportation/safety management or equivalent at NQF level 5 (essential)
  • Code B Driver's License (essential)
  • At least 3 years working experience in an operations environment (essential)
  • One year experience in supervisory capacity (desirable)
  • Required to have own vehicle

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