Technical Operations Specialist
3 days ago
We are seeking a skilled Technical Operations Specialist to join our team. As a Technical Operations Specialist, you will be responsible for delivering high-quality services to customers in the field. This includes preventive maintenance, troubleshooting, system installation, customer training, and technical support.
About Lectra
Lectra is a global leader in the fashion, automotive, and furniture markets. With over 50 years of experience and a presence in over 100 countries, we are a team of passionate innovators dedicated to driving digital transformation. Our expertise in Industry 4.0 solutions enables us to facilitate the evolution of our industries. We invite you to join us on this journey towards a more efficient and connected future.
Key Responsibilities
- Promote Lectra's preventive maintenance approach, including audits, authentic Lectra maintenance kits, and the use of Lectra consumables.
- Carry out pre-installation, installation, audit, and maintenance of equipment in the field.
- Conduct customer training on CAM application and maintenance.
- Troubleshoot and repair equipment, including software installation, parts replacement, and remote report generation.
- Collaborate with the Expertise Center on all field activities.
Requirements
- Bachelor's degree in electronics, electrical, or mechanical engineering, or equivalent experience.
- Minimum 3 years of experience in field engineering positions servicing complex electro-mechanical devices in high-demand customer environments.
- Strong knowledge of electronics, electrical, and mechanical engineering.
- Proficient in computer skills, including Microsoft Office, Windows operating systems, Oracle, Salesforce CRM, and network fundamentals.
- Critical thinker with excellent problem-solving and time management skills.
What We Offer
- A unique opportunity to work with a global leader in the industry 4.0 revolution.
- The chance to develop your skills and expertise in a fast-paced environment.
- Competitive compensation and benefits package.
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