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Chief Operations Officer Cape Town
7 days ago
We are seeking an exceptional General Manager to lead our hotel operations in Cape Town. As a seasoned professional, you will be responsible for managing staff, ensuring excellent service delivery, and driving business growth.
Key Responsibilities- Team Leadership: Provide guidance and mentorship to team members, fostering a culture of excellence and teamwork.
- Service Delivery: Ensure that all guests receive outstanding service, exceeding their expectations at every touchpoint.
- Staff Management: Effectively manage staff performance, providing regular feedback and coaching to achieve individual and team goals.
- Business Growth: Develop and implement strategies to drive revenue growth, improve efficiency, and enhance the overall guest experience.
- Hotel Experience: Minimum 5 years of experience in high-end hotel management, preferably at a 5-star level.
- Leadership Skills: Proven ability to lead and motivate teams, with a strong focus on customer satisfaction and employee engagement.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with guests, staff, and stakeholders.
