Retail Store Manager

2 weeks ago


Cape Town, Western Cape, South Africa Toys R Us and Babies R Us South Africa Full time
Job Title: Retail Store Manager - Western Cape

We are seeking a highly skilled and experienced Retail Store Manager to join our team in the Western Cape region.

About the Role:

  • Lead a team of sales staff to achieve growth and hit sales targets
  • Interact with sales merchandisers, representatives and regional managers to evaluate sales strategy and results
  • Enforce exceptional customer service standards to deliver a WOW experience
  • Mentor and inspire teams to develop and grow in their roles

Duties & Responsibilities:

  1. Achieve growth and hit sales targets by successfully managing, mentoring, and leading sales staff
  2. Recruit, coach, counsel, and discipline employees as needed
  3. Authorise work schedules, including breaks and leave
  4. Ensure continuous training and development of all staff
  5. Handle customer complaints professionally and efficiently
  6. Minimise controllable expenses and costs while maximising sales turnover
  7. Protect company assets and prevent shrinkage, damages, and theft
  8. Conduct regular floor walks and initiate stock replenishments as needed
  9. Implement and monitor SOPs to ensure consistency across stores

About You:

  • Matric Certificate required
  • Minimum 3 years of management experience in a retail environment
  • Must have own or reliable transport to work

Earnings:

The estimated salary for this role is R200,000 - R300,000 per annum, based on the national average salary for a Retail Store Manager in South Africa.



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