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SIP Flow Troubleshooter

1 week ago

Cape Town, Western Cape, South Africa Anywhere365 Full time
About the Team

You will be working as part of a collaborative team of around 35 experts located in Europe, the USA, and the UK. Our goal is to achieve high levels of customer satisfaction by delivering solutions that meet and exceed client expectations.

Key Responsibilities
  • Resolve complex technical issues escalated from L1 support, performing root cause analysis and implementing solutions.
  • Handle incident management, ensuring adherence to SLAs. Update tickets with detailed logs, troubleshooting steps, and resolutions.
  • Replicate technical issues using PowerShell Experience for automation and scripting.
  • Troubleshoot SSO, SIP flow, and trunk problems on Session Border Controllers (SBCs) and analyze logs to identify root causes, trends, or anomalies.
  • Maintain our Knowledge Base by documenting solutions and Best Practices.